Towards improving tenders for Higher Education timetabling software : Uncovering the selection criteria of HEIs when choosing timetabling applications, using ERP as a reference

Higher Education Institutions (HEIs) are under constant competitive pressure, resulting in the increased importance of achieving both efficiency and effectiveness in such organizations. This intensifies the importance of selecting a suitable timetabling software application, which can be considered to be at the heart of the organization, as it supports organizing the primary process. The timetable software regulates the scheduling of teachers, students and staff, and thus significantly impacts on their effectiveness and efficiency. The selection of such an important application is an essential first step for managing and controlling the schedules.