Knowledge-sharing rewards in enterprise social networks: effects of learner types and impact of digitisation

ABSTRACT The era of total digitisation demands companies to seek innovative approaches in managing digital assets. This paper presents and studies an analytical model of an enterprise social network (ESN) employed by organisations in facilitating knowledge sharing and learning. Exploring the design of reward systems that motivate workers to share knowledge, we focus on how the dominant type of learners (avid or impressionable), the network structure of the ESN, and digitisation affect the reward systems. This research provides valuable insights for practitioners to implement appropriate reward systems to promote knowledge sharing and learning in ESNs.

[1]  John C. Henderson,et al.  The Knowledge Engine: How to Create Fast Cycles of Knowledge-to-Performance and Performance-to-Knowledge , 2001 .

[2]  Alexander Richter,et al.  Enterprise Social Networks from a Manager's Perspective , 2016, 2016 49th Hawaii International Conference on System Sciences (HICSS).

[3]  Mohamed Gamal Aboelmaged,et al.  Knowledge sharing through enterprise social network (ESN) systems: motivational drivers and their impact on employees' productivity , 2018, J. Knowl. Manag..

[4]  Marlous Agterberg,et al.  Knowledge Sharing on Enterprise Social Media: Practices to Cope With Institutional Complexity , 2016, J. Comput. Mediat. Commun..

[5]  Yabit Alas,et al.  Developing online learning resources: Big data, social networks, and cloud computing to support pervasive knowledge , 2015, Education and Information Technologies.

[6]  Jennifer L. Gibbs,et al.  The Use of Enterprise Social Network Sites for Knowledge Sharing in Distributed Organizations , 2015 .

[7]  Dorothy E. Leidner,et al.  Bridging the work/social divide: the emotional response to organizational social networking sites , 2012, Eur. J. Inf. Syst..

[8]  Jennifer E. Rowley,et al.  An investigation of factors affecting knowledge sharing amongst UK academics , 2017, J. Knowl. Manag..

[9]  MntymkiMatti,et al.  Enterprise social networking , 2016 .

[10]  Sajjad M. Jasimuddin,et al.  What motivates Organisational Knowledge Transfer? Some Lessons from a UK-Based Multinational , 2006, J. Inf. Knowl. Manag..

[11]  Linda Argote,et al.  Managing Knowledge in Organizations: An Integrative Framework and Review of Emerging Themes , 2003, Manag. Sci..

[12]  Kathrin Kirchner,et al.  Social Media in Organizations: Leveraging Personal and Collective Knowledge Processes , 2014, J. Organ. Comput. Electron. Commer..

[13]  E. Lavernia,et al.  An experimental investigation , 1992, Metallurgical and Materials Transactions A.

[14]  Zuopeng Zhang,et al.  Incentive Policies for Facilitating Knowledge Sharing in an Enterprise Social Network , 2018, J. Inf. Technol. Theory Appl..

[15]  Chung-Yang Chen,et al.  Examining the impacts of organizational culture and top management support of knowledge sharing on the success of software process improvement , 2016, Comput. Hum. Behav..

[16]  Ali Vatankhah Barenji,et al.  CKshare: secured cloud-based knowledge-sharing blockchain for injection mold redesign , 2018, Enterp. Inf. Syst..

[17]  W. S. Chow,et al.  Social network, social trust and shared goals in organizational knowledge sharing , 2008, Inf. Manag..

[18]  Helen Partridge,et al.  Towards tacit knowledge sharing over social web tools , 2013, J. Knowl. Manag..

[19]  Robert D. St. Louis,et al.  An Experimental Investigation of the Individual and Joint Effects of Financial and Non-financial Incentives on Knowledge Sharing Using Enterprise Social Media , 2017, Commun. Assoc. Inf. Syst..

[20]  R. Noe,et al.  Motivating Knowledge Sharing in Knowledge Management Systems , 2014 .

[21]  Jun Li,et al.  An Empirical Study of the Role of Knowledge Characteristics and Tools on Knowledge Transfer in China-Based Multinationals , 2019, J. Glob. Inf. Manag..

[22]  Laura Rountree Smith.  January , 1890, The Hospital.

[23]  Anoop C. Nair,et al.  Knowledge Creation within the Automobile Industry , 2015 .

[24]  Kalle Lyytinen,et al.  Digital product innovation within four classes of innovation networks , 2016, Inf. Syst. J..

[25]  B. Kogut,et al.  Exploring internal stickiness : Impediments to the transfer of best practice within the firm , 2007 .

[26]  Kim-Kwang Raymond Choo,et al.  Exploring Factors Influencing the Use of Enterprise Social Networks in Multinational Professional Service Firms , 2015, J. Organ. Comput. Electron. Commer..

[27]  Dongsik Kim,et al.  The Effects of Representation Tool (Visible-Annotation) Types to Support Knowledge Building in Computer-Supported Collaborative Learning , 2018, J. Educ. Technol. Soc..

[28]  Kee-Young Kwahk,et al.  The effects of network sharing on knowledge-sharing activities and job performance in enterprise social media environments , 2016, Comput. Hum. Behav..

[29]  Judy E. Scott,et al.  Electronic Word of Mouth and Knowledge Sharing on Social Network Sites: A Social Capital Perspective , 2013, J. Theor. Appl. Electron. Commer. Res..

[30]  Robert Winter,et al.  Are business users social? A design experiment exploring information sharing in enterprise social systems , 2016, J. Inf. Technol..

[31]  Eldon Y. Li,et al.  Understanding Web 2.0 service models: A knowledge-creating perspective , 2011, Inf. Manag..

[32]  ParkDo-Hyung,et al.  The effects of network sharing on knowledge-sharing activities and job performance in enterprise social media environments , 2016 .

[33]  Paul M. Leonardi,et al.  Ambient Awareness and Knowledge Acquisition: Using Social Media to Learn "Who Knows What" and "Who Knows Whom" , 2015, MIS Q..

[34]  Matti Mäntymäki,et al.  Enterprise social networking: A knowledge management perspective , 2016, Int. J. Inf. Manag..

[35]  Alan R. Dennis,et al.  Virtual First Impressions Matter: The Effect of Enterprise Social Networking Sites on Impression Formation in Virtual Teams , 2018, MIS Q..

[36]  Paul M. Leonardi,et al.  What Managers Need to Know About Social Tools , 2017 .