Simplified subjective workload assessment technique

Although the subjective workload assessment technique (SWAT) has been widely used, it has two main problems: it is not very sensitive for low mental workloads and it requires a time-consuming card sorting pretask procedure. In this study are presented five variations of SWAT in an effort to overcome the limitations. Four of the variants used the continuous SWAT subscales while one used the discrete SWAT subscale. Fifteen subjects participated in the experiment. The scales were compared with the original SWAT scale in terms of sensitivity and pretask procedure completion time when performing arithmetic tasks. The results show that all four variants are more sensitive than the conventional SWAT scale and that the pairwise comparison procedure takes significantly less pretask completion time compared with the original SWAT scale. Thus, the conventional pretask procedure can be replaced by a simple unweighted averaging to yield a scale of high sensitivity.

[1]  D. Kahneman,et al.  Pupillary, heart rate, and skin resistance changes during a mental task. , 1969, Journal of experimental psychology.

[2]  W. Wierwille,et al.  A Comparison of Rating Scale, Secondary-Task, Physiological, and Primary-Task Workload Estimation Techniques in a Simulated Flight Task Emphasizing Communications Load , 1983, Human factors.

[3]  John G. Casali,et al.  A Validated Rating Scale for Global Mental Workload Measurement Applications , 1983 .

[4]  W W Wierwille,et al.  Evaluation of 20 Workload Measures Using a Psychomotor Task in a Moving-Base Aircraft Simulator , 1983, Human factors.

[5]  Henry R. Jex,et al.  Measuring Mental Workload: Problems, Progress, and Promises , 1988 .

[6]  N. Meshkati,et al.  Toward development of a cohesive model of workload , 1988 .

[7]  N. Meshkati,et al.  An Eclectic and Critical Review of Four Primary Mental Workload Assessment Methods: A Guide for Developing a Comprehensive Model , 1988 .

[8]  S. Hart,et al.  Development of NASA-TLX (Task Load Index): Results of Empirical and Theoretical Research , 1988 .

[9]  F. T. Eggemeier Properties of Workload Assessment Techniques , 1988 .

[10]  Thomas E. Nygren,et al.  The Subjective Workload Assessment Technique: A Scaling Procedure for Measuring Mental Workload , 1988 .

[11]  Henk G. Stassen,et al.  Internal representation, internal model, human performance model and mental workload , 1988, Autom..

[12]  E. N. Corlett,et al.  Evaluation of human work : a practical ergonomics methodology , 1991 .

[13]  Thomas E. Nygren,et al.  Psychometric Properties of Subjective Workload Measurement Techniques: Implications for Their Use in the Assessment of Perceived Mental Workload , 1991 .

[14]  Robert S. Owen Consumer mental workload : meaning and measurement , 1992 .

[15]  J. C. Byers,et al.  Comparison of Four Subjective Workload Rating Scales , 1992 .

[16]  K. Hendy,et al.  Measuring Subjective Workload: When Is One Scale Better Than Many? , 1993 .

[17]  A. Kramer,et al.  Toward a Psychophysiological Assessment of Dynamic Changes in Mental Workload , 1994, Human factors.

[18]  Mansour Rahimi,et al.  Techniques in mental workload assessment. , 1995 .