Trust in Organizations: Frontiers of Theory and Research

Trust in Organizations: Frontiers in Theory and Research, is the report of a l conference held at Stanford University, sponsored by Stanford University and the University of California at Berkeley, in the spring of 1994. The preface tells us that the conference was held in two days, signaling awesome abilities on the part of the conferees for information processing, (and for sitting) since the book that emerged reports the thoughts of no less than 18 sets of contributors! Many, perhaps most of those from whom we want to hear on the topic are represented, and the quality of their contributions is uniformly high. Taken together, the contributions provide a strikingly up to date summary on social science thinking (perhaps excluding economists' analyses) on trust and its antecedents and consequences; more importantly, they provide a clear sense of where future research must go. Finally, if I am correct, and as we will examine at the close of this review, they jointly imply the dilemma of the modern corporation that seeks to beneElt from engaging the trust of its workers in its projects. Note the useful ambiguity of the book's title. "Trust in Organizations." As a member of the public, which organizations do I trust and what does it mean to trust an organization? As a member of a number of organizations, including one that employs me, do I trust any of those organizations? Do I trust other members of my organization, and if so, what kind of trust is at issue? Can an organization 4'trust" its workers? Can an organization trust another organization? Many of these questions are touched on in the present volume, and some, generally those involving relations between corporations and their workers, are considered in illuminating depth. Begin here. What is "trust"? When "I trust you to do" something, I mean that I count on you to take a certain action, in a timely fashion, and am going to be

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