Knowledge Management Software

Due to the vagueness of the concept of knowledge, the software market for knowledge management (KM) seems to be quite confusing. Technology vendors are developing different implementations of the KM concepts in their software products. Because of the variety and quantity of KM tools available on the market, a typology may be a valuable aid to organizations that are searching and evaluating KM software suitable to their needs. The objective of this article is to present a typology that links software features to knowledge processes described in the SECI (socialization, externalization, combination, internalization) model developed by Nonaka and Takeuchi (1995). KM solutions such as intranet systems, content-management systems (CMSs), groupware, work flow, artificial intelligence(AI) based systems, business intelligence (BI), knowledge-map systems, innovation support, competitive intelligence (CI) tools, and knowledge portals are discussed in terms of their potential contributions to the processes of socialization, externalization, internalization, and combination.

[1]  Mark W. McElroy,et al.  The New Knowledge Management: Complexity,Learning,and Sustainable Innovation , 2002 .

[2]  Heidi Ellis.  Software engineering: effective teaching and learning approaches and practices , 2007, SOEN.

[3]  Michael H. Zack,et al.  Developing a Knowledge Strategy , 1999 .

[4]  Syeda Umema Hani.  Quality Practices for Managing Software Development in Information System , 2013 .

[5]  Robert M. Hierons,et al.  A Longitudinal Study of Fan-In and Fan-Out Coupling in Open-Source Systems , 2011, Int. J. Inf. Syst. Model. Des..

[6]  Jörg Rech,et al.  Human-Centered Design of a Semantically Enabled Knowledge Management System for Agile Software Engineering , 2007 .

[7]  Peter Tyndale.  A taxonomy of knowledge management software tools: origins and applications , 2002 .

[8]  E. Perez.  After the specs : Database choice , 1999 .

[9]  Dickson K. W. Chiu,et al.  Preference Coalition Formation Scheme for Buyer Coalition Services with Bundles of Items , 2012, Int. J. Syst. Serv. Oriented Eng..

[10]  Gregory W. Hislop.  Software Engineering Education: Past, Present, and Future , 2009 .

[11]  Noor Zaman,et al.  Software Development Techniques for Constructive Information Systems Design , 2013 .

[12]  Randall W. Rice.  Testing in the Cloud: Balancing the Value and Risks of Cloud Computing , 2013 .

[13]  Nik Bessis,et al.  Modelling Self-Led Trust Value Management in Grid and Service Oriented Infrastructures: A Graph Theoretic Social Network Mediated Approach , 2010, Int. J. Syst. Serv. Oriented Eng..

[14]  Alan D. Marwick,et al.  Knowledge management technology , 2001, IBM Syst. J..