Key Performance Indicators for the City of Melbourne's Building Team

Group Group Acknowledgements Robert Group Executive Summary Sean Group Chapter 1: Introduction Matthew Group Chapter 2: Background 2.1 Key Performance Indicators Matthew Group 2.1.1 Developing Key Performance Indicators Matthew Group 2.1.2 Applying KPIs to Reporting Practices Matthew Group 2.2 Key Result Indicators Matthew Group 2.2.1 Developing Key Result Indicators Matthew Group 2.2.2 Applying KRIs to Reporting Practices Matthew Group 2.3 The City of Melbourne’s Building Team Robert Group 2.3.1 Current KPIs Used By the City of Melbourne’s Building Team Robert Group 2.3.2 Responsibilities of the Three Major Groups within the Building Team Robert Group 2.3.3 Individual Job Descriptions Sean Group 2.4 Potential Effects of KPIs Sean Group 2.4.1 Inspection without Evaluation Sean Group 2.4.2 Positive and Negative Effects of Implementing KPIs Sean Group 2.5 Summary Robert Group Chapter 3: Methodology 3.1 Development of a Key Performance Indicator Assessment System Matthew Group 3.1.1 Literature Review Matthew Group 3.1.2 Review Internal Building Team Documents Matthew Group 3.2 Assess the Current KPIs Robert Group 3.2.1 Apply the Developed Assessment System Robert Group 3.3 Improve Current KPIs and Develop New KPIs Matthew Group 3.3.1 Utilize the Literature Review Matthew Group 3.3.2 Apply Lessons Learned From Assessment of Current KPIs Matthew Group 3.3.3 Review Individual Job Descriptions Matthew Group 3.3.4 Survey Building Team Managers and Building Officers Matthew Group 3.3.5 KPI Workshop Matthew Group