Pattern-based Explanation for Automated Decisions

Explanations play an essential role in decision support and recommender systems as they are directly associated with the acceptance of those systems and the choices they make. Although approaches have been proposed to explain automated decisions based on multi-attribute decision models, there is a lack of evidence that they produce the explanations users need. In response, in this paper we propose an explanation generation technique, which follows user-derived explanation patterns. It receives as input a multi-attribute decision model, which is used together with user-centric principles to make a decision to which an explanation is generated. The technique includes algorithms that select relevant attributes and produce an explanation that justifies an automated choice. An evaluation with a user study demonstrates the effectiveness of our approach.