Drivers and barriers in the acceptance of mobile payment in China

Integrating the prospective user's cost and perceived risk with Unified Theory of Acceptance and Use of Technology (UTAUT), we propose a research model and collect data by survey to investigate the determinants of the mobile payment acceptance in China. By revising the hypothesized model based on the data analysis by SPSS and AMOS, it is tested empirically that in the user's acceptance of mobile payment, performance expectancy and social influence are the drivers, whereas cost and perceived risks are the barriers. The findings of this study have a number of important implications to both researchers and the mobile payment service providers.

[1]  Tao Zhou,et al.  Integrating TTF and UTAUT to explain mobile banking user adoption , 2010, Comput. Hum. Behav..

[2]  Sang-Chul Lee,et al.  Determinants of behavioral intention to mobile banking , 2009, Expert Syst. Appl..

[3]  Matti Rossi,et al.  The impact of use context on mobile services acceptance: The case of mobile ticketing , 2009, Inf. Manag..

[4]  L. Qi An Empirical Study on Mobile Payment User Acceptance and Behavior , 2009 .

[5]  Ying-Feng Kuo,et al.  Towards an understanding of the behavioral intention to use 3G mobile value-added services , 2009, Comput. Hum. Behav..

[6]  Tomi Dahlberg,et al.  Past, present and future of mobile payments research: A literature review , 2008, Electron. Commer. Res. Appl..

[7]  Lei da Chen,et al.  A model of consumer acceptance of mobile payment , 2008, Int. J. Mob. Commun..

[8]  Niina Mallat,et al.  Exploring consumer adoption of mobile payments - A qualitative study , 2007, J. Strateg. Inf. Syst..

[9]  Xinran Y. Lehto,et al.  Adoption of Mobile Technologies for Chinese Consumers , 2007 .

[10]  Tang Jun Research of Mobile Payment User and User Behavior , 2006 .

[11]  Jen-Her Wu,et al.  What drives mobile commerce?: An empirical evaluation of the revised technology acceptance model , 2005, Inf. Manag..

[12]  Pin Luarn,et al.  AIS Electronic Library (AISeL) , 2017 .

[13]  Paul A. Pavlou,et al.  Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model , 2003, Int. J. Electron. Commer..

[14]  T. Dahlberg,et al.  Consumer acceptance of mobile payment solutions - ease of use, usefulness and trust , 2003 .

[15]  Viswanath Venkatesh,et al.  User acceptance of information technology : a unified view , 1998 .