Review study of developing an integrated TQM with LM framework model in Malaysian automotive industry

Purpose – The purpose of this paper is to investigate the origin and evolution of total quality management (TQM) and lean manufacturing (LM) in the automotive industry globally and specifically in Malaysia; and selective studies on effective performance measurement for future integration of TQM and LM. The paper examines critical success and failure factors of the implementation stage based on established quality criteria, such as in the Deming Prize Award, Malaysian Prime Minister Award, ISO/TS16949, Malcolm Baldrige National Quality Award, SAEJ4001 and Toyota Production System.Design/methodology/approach – The paper takes the form of a review of the literature on TQM and LM, utilizing journal articles, reports, books and theses.Findings – Based on reviewed papers, it was noted that TQM and LM originate from Japan. TQM started from a Company Wide Quality Control Program initiated by Deming, while LM originated from the Toyota Production System. Both terms were coined by the west for global acceptance in ...

[1]  Cornelia Dröge,et al.  Total system JIT outcomes: inventory, organization and financial effects , 1999 .

[2]  K. Bhat,et al.  An empirical study of barriers to TQM implementation in Indian industries , 2009 .

[3]  Su Mi Dahlgaard-Park,et al.  Lean Production, Six Sigma Quality, TQM and Company Culture , 2006 .

[4]  Naceur Jabnoun,et al.  TQM, Culture, and Performance in UAE Manufacturing Firms , 2005 .

[5]  Roger G. Schroeder,et al.  The impact of just-in-time manufacturing and its infrastructure on manufacturing performance , 1997 .

[6]  Mustafa Özbayrak,et al.  Leanness: experiences from the journey to date , 2005 .

[7]  Sanjay L. Ahire,et al.  Development and Validation of TQM Implementation Constructs , 1996 .

[8]  Andy Neely,et al.  Designing, implementing and updating performance measurement systems , 2000 .

[9]  Barrie Dale,et al.  Total quality management: origins and evolution of the term , 1998 .

[10]  B. G. Dale,et al.  Total quality management and theory: An exploratory study of contribution , 2001 .

[11]  Eric O. Olsen,et al.  Lean manufacturing management: the relationship between practice and firm level financial performance , 2004 .

[12]  Chun Kit Liu.  Pitfalls of Total Quality Management in Hong Kong , 1998 .

[13]  Rachna Shah,et al.  Defining and developing measures of lean production , 2007 .

[14]  William J. Doll,et al.  Developing measures of time-based manufacturing , 1998 .

[15]  Sanjay Bhasin,et al.  Lean viewed as a philosophy , 2006 .

[16]  Amrik S. Sohal,et al.  A study of the relationship between quality management practices and performance in small businesses , 1999 .

[17]  Samuel K.M. Ho.  Integrated lean TQM model for global sustainability and competitiveness , 2010 .

[18]  Ching-Chow Yang.  The impact of human resource management practices on the implementation of total quality management , 2006 .

[19]  Peter T. Ward,et al.  Lean manufacturing: context, practice bundles, and performance , 2003 .

[20]  T. C. Powell.  Total Quality Management as Competitive Advantage , 1995 .

[21]  Mark Johnson,et al.  Integrating multiple manufacturing initiatives: challenge for automotive suppliers , 2007 .

[22]  D. Samson,et al.  EXPLODING THE MYTH: DO ALL QUALITY MANAGEMENT PRACTICES CONTRIBUTE TO SUPERIOR QUALITY PERFORMANCE? , 1999 .

[23]  Rodney McAdam,et al.  Influencing the future of TQM: internal and external driving factors , 2004 .

[24]  T.C.E. Cheng,et al.  Identifying potential barriers to total quality management using principal component analysis and correspondence analysis , 1997 .

[25]  R. Schroeder,et al.  Relationships between implementation of TQM, JIT, and TPM and manufacturing performance , 2001 .

[26]  J. M. Hoffman,et al.  TQM as a management strategy for the next millennia , 2001 .

[27]  James F. Cox,et al.  A study of JIT implementation and operating problems , 1988 .

[28]  Elaine Aspinwall,et al.  Total quality management implementation frameworks: Comparison and review , 2000 .

[29]  Shaukat A. Brah,et al.  Relationship between TQM and performance of Singapore companies , 2002 .

[30]  Juan José Tarí,et al.  Critical factors and results of quality management: An empirical study , 2003 .

[31]  Jostein Pettersen,et al.  Defining Lean Production : Some conceptual and practical issues , 2008 .

[32]  Elaine Aspinwall,et al.  Case studies on the implementation of TQM in the UK automotive SMEs , 2001 .

[33]  Mile Terziovski,et al.  The link between total quality management practice and organisational performance , 1999 .

[34]  David Sinclair,et al.  Performance measurement as an obstacle to TQM , 1995 .

[35]  M. Terziovski,et al.  The relationship between total quality management practices and operational performance , 1999 .

[36]  Mahmoud M. Yasin,et al.  Benchmarking JIT: An analysis of JIT implementations in the manufacturing service and public sectors , 2004 .

[37]  Thomas H. Johnson,et al.  Relevance Lost: The Rise and Fall of Management Accounting , 1987 .

[38]  Uma Kumar,et al.  Performance measurement by TQM adopters , 2007 .

[39]  J. Schalkwyk,et al.  Total quality management and the performance measurement barrier , 1998 .

[40]  Angappa Gunasekaran,et al.  Agile manufacturing: A framework for research and development , 1999 .

[41]  A. Sánchez,et al.  Lean indicators and manufacturing strategies , 2001 .

[42]  R. Kaplan,et al.  The balanced scorecard--measures that drive performance. , 2015, Harvard business review.

[43]  Clinton O. Longenecker,et al.  Quality Improvement through Team Goal Setting, Feedback, and Problem Solving , 1994 .

[44]  J. Tarí.  Components of successful total quality management , 2005 .

[45]  Abby Ghobadian,et al.  Characteristics, benefits and shortcomings of four major quality awards , 1996 .

[46]  Sha'ri Mohd Yusof,et al.  Total Quality Management and Theory of Constraints Implementation in Malaysian Automotive Suppliers: A Survey Result , 2006 .

[47]  Taiichi Ohno,et al.  Toyota Production System : Beyond Large-Scale Production , 1988 .

[48]  R. Andersson,et al.  Similarities and differences between TQM, six sigma and lean , 2006 .

[49]  Umit Bititci,et al.  Integrated performance measurement systems: a development guide , 1997 .

[50]  Pius Achanga,et al.  Critical success factors for lean implementation within SMEs , 2006 .

[51]  Jaideep Motwani,et al.  Critical factors and performance measures of TQM , 2001 .

[52]  Rosemary R. Fullerton,et al.  AN EXAMINATION OF THE RELATIONSHIPS BETWEEN JIT AND FINANCIAL PERFORMANCE , 2003 .

[53]  Miflora M. Gatchalian.  People empowerment: the key to TQM success , 1997 .

[54]  R. Anthony Inman,et al.  Financial Justification of JIT Implementation , 1993 .

[55]  Shahram Taj,et al.  LEAN MANUFACTURING PERFORMANCE IN CHINA: ASSESSMENT OF 65 MANUFACTURING PLANTS , 2008 .

[56]  A. Sohal,et al.  Lean Production: Experience among Australian Organizations , 1994 .

[57]  John Bicheno,et al.  Implementing JIT: How to Cut Out Waste and Delay in Any Manufacturing Operation , 1991 .

[58]  Jayant V. Saraph,et al.  An Instrument for Measuring the Critical Factors of Quality Management , 1989 .

[59]  Yukiyasu Togo,et al.  Against All Odds: The Story of the Toyota Motor Corporation and the Family That Created It , 1993 .

[60]  Houn-Gee Chen,et al.  The information requirements of total quality management , 1998 .

[61]  Baba Md Deros,et al.  A survey on lean manufacturing implementation in Malaysian automotive industry , 2010 .

[62]  Gillian H. Wright,et al.  The contribution of measurement and information infrastructure to TQM success , 2006 .

[63]  Roger G. Schroeder,et al.  Relationship Between JIT and TQM: Practices and Performance , 1995 .