AS RELAÇÕES DE TRABALHO E A AÇÃO GERENCIAL: UM ESTUDO EM BANCOS PRIVADOS 1 THE RELATIONS OF WORK AND THE MANAGEMENTAL ACTION: A STUDY IN PRIVATE BANKS

This article examines the links between work relati ons and management action in the financial sector. The study is a reflection on the implicatio ns of changes in the work relations resulting from changes in the banks context. The research is qualitative and examines the experiences of managers and supervisor s who work in private banks in the Campina Grande/PB city . The results favor a critical reflection of subsum ption workers managers in the midst of multidimensional p ressure exerted on them. The bank manager is seen predominantly in a reality marked by the use of for mal authority as a means to attend to organizationa l interests. The rejection of arguments in the midst of operational problems, the constant pressure to a chieve the goals of the risk of being dismissed undertake the managerial activities exercise. The fear of losing his job and make e mistake takes the manager to submit to condi tions that characterize a process of deterioration of work relations.