Longitudinal User Experience of a Mobile Service

In this paper we examine influencing factors and changes of perceived longitudinal user experience. An implemented mobility app for Berlin was tested in a three month field trial. The app offers unique features for bicyclists and integrates a gamification concept. The study consisted of three game phases. Each phase was completed by a demographic and a user experience questionnaire. Possible differences resulting from differing gamification incentives between acquired participants and voluntary participants could not be found. Further, general changes in subjective long-term user experience could not be detected. The results reveal several significant effects of age, gender, and specific user groups on pragmatic quality, attractiveness, and hedonic qualities.