Transforming government : lessons from the reinvention laboratories

Part One: Strategic Change in Public Organizations 1. Ferment on the Front Lines: Designing New Modes of Organizing - James R. Thompson 2. Heroes of the Revolution: Characteristics and Strategies of Reinvention Leaders - Ronald P. Sanders 3. The Best-Kept Secret in Government: How the NPR Translated Theory into Practice - John M. Kamensky 4. Reinventing Public Agencies: Bottom-Up Versus Top-Down Strategies - James R. Thompson, Ronald P. Sanders Part Two: The Tactics of Change in Public Organizations 5. Overcoming Employee Resistance to Change - David C. Frederickson, james L. Perry 6. Ingredients for Success: Five Factors Necessary for Transforming Government - Hal G. Rainey 7. Tailoring Change Strategies: Alternative Approaches to Reform - B. Guy Peters Part Three: Lessons for Continuing Transformation 8. Where the Buck Stops Accountability in Reformed Public Organizations - Barbara S. Romeck 9. Making Government Reform Stick: Lessons Learned - Donald J. Savoie Conclusion: Transforming Management, Managing Transformation - Patricia W. Ingraham.