Success Factors in the Implementation of a Collaborative Technology, and Resulting Productivity Improvements in a Small Business: An Exploratory Study

End user development of applications forms a significant part of organizational systems development. This study investigates the role that developing an application plays in the eventual success of the application for the user developer. The results of this study suggest that the process of developing an application not only predisposes an end user developer to be more satisfied with the application than they would be if it were developed by another end user, but also leads them to perform better with it. Thus, the results of the study highlight the contribution of the process of application development to user developed application success.

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