Deaf telephony: community-based co-design

1. Context The Deaf Telephony project set out to assist South African Deaf people to communicate with each other, with hearing people and with public services. The team currently comprises researchers from the University of Cape Town (UCT), the University of the Western Cape (UWC), the Technical University of Delft (TU Delft) and the Deaf Community of Cape Town (DCCT—an NGO). This team has been working for many years with a Deaf community that has been disadvantaged due to both poverty and deafness. The story of this wide-ranging design has been one of continual fertile (and on occasion frustrating) co-design with this community. The team’s long-term involvement has meant they have transformed aspects of the community and that they have themselves been changed in what they view as important, and in how they approach design.

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