Acceptance of biometric technology in airport check-in

Abstract Airport operators have been constantly searching for different ways to improve operational indicators, as well as to increase the quality of services offered to airport passengers. Therefore, changes are required in airport planning, either in its master plan or operational improvement. In this context, we highlight airport technology, which increasingly contrbutes for changes in the airport system. Besides, airport technology is being introduced at airports to provide passengers with faster, safer and more efficient processing in order to contribute to a better airport performance. However, existing knowledge on innovation to enhance passengers experience is limited. This study contributes to fill this gap by analyzing the possibility of airport passengers to use biometric technology. Different types of airport technology, which are being developed to offer passengers a faster, smother, safer and more efficient process, are in the spotlight. This paper discusses the likelihood to use biometric technology in check-in procedures, technology non-existent in Brazilian airports, through discrete choice model, specifically the binomial logit. Using a database of 760 passengers interviewed at three different Brazilian airports, the results showed that 82.94% of passengers would use this new technology.