The impact of task-technology fit on the organisational commitment of mobile knowledge workers in South Africa

The current corporate landscape induces numerous novel challenges regarding sustained productivity, creating a committed workforce, and addressing the increasing level of daily user dependence on technology. As employee dependence on technology increases, it becomes vital to not only understand the concept of employee commitment but also the impact and influence that technology has on such commitment. Mobile knowledge workers are highly dependent on technology to complete their tasks. The mobile landscape poses various challenges to a mobile knowledge worker, amongst others, connectivity issues; alienation and isolation from their colleagues; reduced opportunities for relationship building; and a degraded corporate identity. Whilst implementing technology with the aim of addressing the various challenges brought about by the mobile-work landscape is a noble goal, it is important that the technology earmarked for introduction to the workers are appropriate for the end-users of the technology and the tasks the workers need to complete. In this paper we investigate how the task-technology fit model relates to organisational commitment and to what extent it may address the challenges of mobile knowledge workers in South Africa.

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