Updating the Behavior Engineering Model.

The Behavior Engineering Model (BEM) developed by Gilbert and presented in his landmark book, Human Competence: Engineering Worthy Performance (Gilbert, 1978, p. 88), provides us with a way to systematically and systemically identify barriers to individual and organizational performance. The BEM distinguishes between a person’s repertory of behavior (what the individual brings to the performance equation) and the environmental supports (the work environment factors that encourage or impede performance).