On the service system MX/G/∞

Abstract In the present paper we consider the service system MX/G/∞ characterized by an infinite number of servers anda general service time distribution. The customers arrive at the system in groups of size X, which is a random variable, the time between group arrivals being exponentially distributed. Using simple probability arguments, we obtain probability generating functions (p.g.f.'s) of the number of busy servers at time t and the number that depart by time t. Several other properties of these random variables are also discussed.