User Experience as a Parameter to Enhance Automation Acceptance: Lessons from Automating Articulatory Tasks

If automation in a system is accepted by users is depending on the perceived usefulness and ease of use of the system. How and if user experience has an effect on acceptance is less explored. Goal of this research was to investigate how user experience is changing when a system is automating articulatory tasks. To investigate this relationship we used a case study from the field of interactive television (TV), automating the task of transferring a movie from the TV to the tablet or providing automatically information on the tablet for the movie running on the TV. The automation was indicated for all the tasks by simply bringing a remote control close to the device. Results show that automation in articulatory tasks has a direct positive influence on the overall user experience (UX) and thus is a candidate to further enhance automation acceptance models.

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