Computational Model for Ethnographically Informed Systems Design

This paper presents a computational model for ethnographically informed systems design that can support complex and distributed cooperative activities. This model is based on an ethnographic framework consisting of three important dimensions (e.g., distributed coordination, awareness of work and plans and procedure), and the BDI (Belief, Desire and Intention) model of intelligent agents. The ethnographic framework is used to conduct ethnographic analysis and to organise ethnographically driven information into three dimensions, whereas the BDI model allows such information to be mapped upon the underlying concepts of multi-agent systems. The advantage of this model is that it is built upon an adaptation of existing mature and well-understood techniques. By the use of this model, we also address the cognitive aspects of systems design.

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