Method and apparatus for obtaining abnormal information generated when video is played

The invention discloses a method and apparatus for obtaining abnormal information generated when a video is played, and belongs to the field of Internet communication. The method comprises the following steps: receiving an obtaining request message sent by a terminal for obtaining the abnormal information, wherein the obtaining request message at least carries a user identification; according to the user identification, obtaining a play decision information corresponding to the user identification, wherein the play decision information comprises request time when the user requests for playing the video, and decision information and play information of display content played at the request time; and according to the play decision information, generating the abnormal information. The apparatus comprises a receiving module, a first obtaining module and a generation module. According to the invention, the time for obtaining the abnormal information can be shortened, and the efficiency of obtaining the abnormal information is improved.