The Application of Queuing Theory in Library's Service Marketing

A library,which wants to improve its service marketing level,must optimize the queuing management strategy.This paper expounds the model of queuing theory,and connecting with the actual examples,obtains the theoretical solution,and points out that if the arrive interval of students and the service time of service desk can't satisfy the negative distribution simultaneously,the theoretical solution can't be obtained,and at this time,Matlab can be used to generate the function of generating random numbers,and Monte Carlo simulation method can be used to obtain the solution,and through the results of which can make the research on the optimal queuing management strategy for improving the service marketing level of the library,not only avoiding the leisure of service desk but also taking the waiting time into full consideration,