Employee job attitudes and organizational characteristics as predictors of cyberloafing

Cyberloafing is the personal use of the Internet by employees while at work. The purpose of this study is to examine whether employee job attitudes, organizational characteristics, attitudes towards cyberloafing, and other non-Internet loafing behaviors serve as antecedents to cyberloafing behaviors. We hypothesize that the employee job attitudes of job involvement and intrinsic involvement are related to cyberloafing. In addition, we hypothesize that organizational characteristics including the perceived cyberloafing of one's coworkers and managerial support for internet usage are related to cyberloafing. We also hypothesize that attitudes towards cyberloafing and the extent to which employees participate in non-Internet loafing behaviors (e.g., talking with coworkers, running personal errands) will both be related to cyberloafing. One hundred and forty-three working professional from a variety of industries were surveyed regarding their Internet usage at work. As hypothesized, the employee job attitudes of job involvement and intrinsic involvement were negatively related to cyberloafing. Also as predicted, the organizational characteristics of the perceived cyberloafing of one's coworkers and managerial support for internet usage were positively related to cyberloafing. Finally, results showed that attitudes towards cyberloafing and participation in non-Internet loafing behaviors were positively related to cyberloafing. Implications for both organizations and employees are discussed.

[1]  T. Mexia,et al.  Author ' s personal copy , 2009 .

[2]  W. Au,et al.  A Qualitative and Quantitative Review of Antecedents of Counterproductive Behavior in Organizations , 2003 .

[3]  Janice C. Sipior,et al.  A Strategic Response to the Broad Spectrum of Internet Abuse , 2002 .

[4]  Vallabh Sambamurthy,et al.  Sources of Influence on Beliefs about Information Technolgoy Use: An Empirical Study of Knowledge Workers , 2003, MIS Q..

[5]  L. G. Pee,et al.  Behavioral Factors Affecting Internet Abuse in the Workplace – An Empirical Investigation , 2004 .

[6]  V. Lim The IT way of loafing on the job: cyberloafing, neutralizing and organizational justice , 2002 .

[7]  Pruthikrai Mahatanankoon,et al.  Predicting Cyber-Production deviance in the workplace , 2006, Int. J. Internet Enterp. Manag..

[8]  R. Bennett,et al.  The past, present, and future of workplace deviance research. , 2003 .

[9]  Thompson S. H. Teo,et al.  Assessing the impact of using the Internet for competitive intelligence , 2001, Inf. Manag..

[10]  Christine A. Henle,et al.  Designing electronic use policies to enhance employee perceptions of fairness and to reduce cyberloafing: An empirical test of justice theory , 2009, Comput. Hum. Behav..

[11]  A. O'Leary-Kelly,et al.  Monkey See, Monkey Do: The Influence of Work Groups on the Antisocial Behavior of Employees , 1998 .

[12]  David J. Ketchen,et al.  Time banditry: Examining the purloining of time in organizations , 2010 .

[13]  Richard A. Davis,et al.  Lost in Cyberspace: The Web @ Work , 2002, Cyberpsychology Behav. Soc. Netw..

[14]  Matthew S. Eastin,et al.  Psychology of Communication Technology Use in the Workplace , 2007, Cyberpsychology Behav. Soc. Netw..

[15]  J. Greenberg,et al.  Organizational behavior : the state of the science , 1994 .

[16]  Waiman Cheung,et al.  Determinants of the intention to use Internet/WWW at work: a confirmatory study , 2001, Inf. Manag..

[17]  Thompson S. H. Teo,et al.  Prevalence, perceived seriousness, justification and regulation of cyberloafing in Singapore: An exploratory study , 2005, Inf. Manag..

[18]  Farley Stewart,et al.  Internet Acceptable Use Policies: Navigating the Management, Legal, and Technical Issues , 2000, Inf. Secur. J. A Glob. Perspect..

[19]  G. Blau,et al.  Testing a measure of cyberloafing. , 2006, Journal of allied health.

[20]  D. Ones,et al.  Interpersonal deviance, organizational deviance, and their common correlates: a review and meta-analysis. , 2007, The Journal of applied psychology.

[21]  I. Ajzen,et al.  Attitude-behavior relations: A theoretical analysis and review of empirical research. , 1977 .

[22]  Larry D. Rosen,et al.  Computers and society: C Beardon and D Whitehouse (eds) Intellect Oxford (1993) , 1994 .

[23]  Terrance Weatherbee Counterproductive use of technology at work: Information & communications technologies and cyberdeviancy , 2010 .

[24]  D. C. Feldman,et al.  The Development and Enforcement of Group Norms , 1984 .

[25]  Samantha A. Morris Factors Related to the Counterproductive Use of Computers , 2007 .

[26]  L. G. Pee,et al.  Explaining non-work-related computing in the workplace: A comparison of alternative models , 2008, Inf. Manag..

[27]  Caroline P. D'Abate Working hard or hardly working: A study of individuals engaging in personal business on the job , 2005 .

[28]  Remus Ilies,et al.  Hostility, job attitudes, and workplace deviance: test of a multilevel model. , 2006, The Journal of applied psychology.

[29]  Anita L. Blanchard,et al.  The Interaction of Work Stressors and Organizational Sanctions on Cyberloafing , 2008 .

[30]  Christopher R. Wolfe,et al.  Learning and Teaching on the World Wide Web , 2001 .

[31]  D. Ketchen,et al.  Time bandits: How they are created, why they are tolerated, and what can be done about them , 2008 .

[32]  Y. Vardi,et al.  Misbehavior in Organizations: A Motivational Framework , 1996 .

[33]  James N. Danziger,et al.  Disaffection or expected outcomes: Understanding personal Internet use during work , 2008, J. Comput. Mediat. Commun..

[34]  Robert LaRose,et al.  Personal Internet use at work: Understanding cyberslacking , 2011, Comput. Hum. Behav..

[35]  Ronald J. Burke,et al.  Uncovering the relationship between workaholism and workplace destructive and constructive deviance: an exploratory study , 2006 .

[36]  Janet Morahan-Martin Chapter 10 – Caught in the Web: Research and Criticism of Internet Abuse with Application to College Students , 2001 .

[37]  Kelly S. Ervin,et al.  Gender and the Internet: Women Communicating and Men Searching , 2001 .

[38]  E. Morrison,et al.  Longitudinal study of the effects of information seeking on newcomer socialization , 1993 .

[39]  George M. Alliger,et al.  Construct validation of two instruments designed to measure job involvement and work centrality. , 1994 .

[40]  R. Bennett,et al.  A TYPOLOGY OF DEVIANT WORKPLACE BEHAVIORS: A MULTIDIMENSIONAL SCALING STUDY , 1995 .

[41]  Pablo Zoghbi Manrique De Lara Relationship between Organizational Justice and Cyberloafing in the Workplace: Has "Anomia" a Say in the Matter? , 2007, Cyberpsychology Behav. Soc. Netw..

[42]  Anita L. Blanchard,et al.  Correlates of different forms of cyberloafing: The role of norms and external locus of control , 2008, Comput. Hum. Behav..

[43]  Pablo Zoghbi Manrique de Lara,et al.  Bringing cyber loafers back on the right track , 2010, Ind. Manag. Data Syst..

[44]  R. Hollinger,et al.  Deviance in the fast-food restaurant: Correlates of employee theft, altruism, and counterproductivity. , 1992 .

[45]  Aaron U. Bolin,et al.  Predictors of Employee Deviance: The Relationship Between Bad Attitudes and Bad Behavior , 2001 .

[46]  Pablo Zoghbi Manrique de Lara,et al.  Internet Research , 2022 .

[47]  J. George Extrinsic and Intrinsic Origins of Perceived Social Loafing in Organizations , 1992 .

[48]  M. Mount,et al.  RELATIONSHIP OF PERSONALITY TRAITS AND COUNTERPRODUCTIVE WORK BEHAVIORS: THE MEDIATING EFFECTS OF JOB SATISFACTION , 2006 .

[49]  E. Deci,et al.  The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior , 2000 .

[50]  Magid Igbaria,et al.  An exploratory investigation of the antecedents and impact of Internet usage: an individual perspective , 1998, Proceedings of the Thirty-First Hawaii International Conference on System Sciences.

[51]  T. M. Lodahl,et al.  THE DEFINITION AND MEASUREMENT OF JOB INVOLVEMENT. , 1965, The Journal of applied psychology.

[52]  R. Dalal A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. , 2005, The Journal of applied psychology.

[53]  Thompson S. H. Teo,et al.  Information Systems Orientation and Business Use of the Internet: An Empirical Study , 2000, Int. J. Electron. Commer..

[54]  Charlie C. Chen,et al.  An empirical evaluation of key factors contributing to internet abuse in the workplace , 2008, Ind. Manag. Data Syst..

[55]  S. J. Kraus,et al.  Attitudes and the Prediction of Behavior: A Meta-Analysis of the Empirical Literature , 1990 .

[56]  Harold P. Langford,et al.  Perceptions of Internet Abuse, Liability, and Fair Use , 1997 .

[57]  Pablo Zoghbi Manrique de Lara Relationship between organizational justice and cyberloafing in the workplace: has "anomia" a say in the matter? , 2007, Cyberpsychology & behavior : the impact of the Internet, multimedia and virtual reality on behavior and society.