The state of decision support systems: A review

Many organisations are now realising that information technology can make a significant contribution to their operations. Recent developments in decision support software are such that the time may have come when information technology will contribute significantly to managerial decision-making. This paper considers these developments alongside the organisational issues involved in decision-making, and the current position of IT in many mature organisations. The conclusion is that the new range of decision support software, whilst opening up further areas for computerised decision support, is unlikely to compete successfully for corporate IT funds. Use of the new tools will be restricted to small, isolated applications.