Understanding the Determinants of Adoption and Use of Information and Communication Technologies for Emergency Management: Proposing a Research Agenda based on Existing Academic Literature

Emergency management has been a very important and relevant topic in the 21 century as both urban and rural areas face serious challenges related to an increase of natural disasters as well as man-made emergencies. Advanced information and communication technologies (ICTs) have been one of the key tools to improve action in the different phases of the emergency management life cycle. This study aims to provide an overview of key determinants of ICT adoption and use in emergency management and proposes a research agenda for the future. Based on a comprehensive review of existing literature, this paper identifies multiple determinants at the individual, organizational, and contextual levels that influence ICT adoption and use for emergency management. Overall, the review concludes that specific determinants associated with the unique needs of emergency management and with particular features of rural areas require more attention in future research.

[1]  E. Bruce,et al.  A Review of Volunteered Geographic Information for Disaster Management , 2015 .

[2]  Hirokazu Tatano,et al.  E-Government Challenge in Disaster Evacuation Response: The Role of RFID Technology in Building Safe and Secure Local Communities , 2010, 2010 43rd Hawaii International Conference on System Sciences.

[3]  Linda Plotnick,et al.  Barriers to Use of Social Media by Emergency Managers , 2016 .

[4]  Sven Overhage,et al.  Is the Frontier Shifting into the Right Direction? A Qualitative Analysis of Acceptance Factors for Novel Firefighter Information Technologies , 2018, Inf. Syst. Frontiers.

[5]  Alice Robbin,et al.  Network Disaster Response Effectiveness: The Case of ICTs and Hurricane Katrina , 2015 .

[6]  Yasushi Asami,et al.  Beyond geo-spatial technologies: promoting spatial thinking through local disaster risk management planning , 2011 .

[7]  L. M. Miller,et al.  PERCEPTIONS OF DISASTER RISK AND VULNERABILITY IN RURAL TEXAS , 2013 .

[8]  Loni Hagen,et al.  Government social media communications during zika health crisis , 2018, DG.O.

[9]  Jong-Moon Chung,et al.  DRR technology sharing and transfer through web-based platforms: Lessons learned from Korean studies , 2016 .

[10]  Nadia Nouali-Taboudjemat,et al.  An e-readiness assessment model for disaster management , 2016, Int. J. Inf. Technol. Manag..

[11]  Marcus Vogt,et al.  Strategic ICT Alignment in Uncertain Environments: An Empirical Study in Emergency Management Organizations , 2011, 2011 44th Hawaii International Conference on System Sciences.

[12]  Shahriar Akter,et al.  Social media adoption and use for improved emergency services operations: the case of the NSW SES , 2017, Annals of Operations Research.

[13]  R. Katz,et al.  US billion-dollar weather and climate disasters: data sources, trends, accuracy and biases , 2013, Natural Hazards.

[14]  Fausto Marincioni.  Information technologies and the sharing of disaster knowledge: the critical role of professional culture. , 2007, Disasters.

[15]  Cheryl S. F. Chi,et al.  Cultural Influence on the Implementation of Incident Command System for Emergency Management of Natural Disasters , 2012 .

[16]  Fred D. Davis.  Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[17]  José Ramón Gil-García,et al.  Towards a Socio-Technical Framework for Bridging the Digital Divide in Rural Emergency Preparedness and Response: Integrating User Adoption, Heterogeneous Wide-Area Networks, and Advanced Data Science , 2019, DG.O.

[18]  Charlie C. Chen,et al.  Key drivers for the continued use of RFID technology in the emergency room , 2008 .

[19]  Yogesh Kumar Dwivedi,et al.  Impact of internet of things (IoT) in disaster management: a task-technology fit perspective , 2019, Ann. Oper. Res..

[20]  Abobakr Y. Shahrah,et al.  Developing and Implementing Next-Generation Computer-Aided Dispatch: Challenges and Opportunities , 2017 .

[21]  Sabrina McCormick,et al.  New tools for emergency managers: an assessment of obstacles to use and implementation. , 2016, Disasters.

[22]  Pervaiz Akhtar,et al.  Understanding behavioural intention to use information technology: Insights from humanitarian practitioners , 2017, Telematics Informatics.

[23]  P. Groenewegen,et al.  The information management of co-located Emergency Response Rooms in the Netherlands , 2010 .

[24]  Simon A. Andrew,et al.  Determinants of Emergency Management Decision Support Software Technology: An Empirical Analysis of Social Influence in Technology Adoption , 2015 .

[25]  Yusuf A. Aina,et al.  Satellite Remote Sensing as a Tool in Disaster Management and Sustainable Development: Towards a Synergistic Approach , 2014 .

[26]  Billy Haworth,et al.  Emergency management perspectives on volunteered geographic information: Opportunities, challenges and change , 2016, Comput. Environ. Urban Syst..

[27]  Samuel Fosso Wamba,et al.  Social media and disaster management: Case of the north and south Kivu regions in the Democratic Republic of the Congo , 2020, Int. J. Inf. Manag..

[28]  Theresa A. Pardo,et al.  Learning about Interoperability for Emergency Response: Geographic Information Technologies and the World Trade Center Crisis , 2006, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06).

[29]  Gordon B. Davis,et al.  User Acceptance of Information Technology: Toward a Unified View , 2003, MIS Q..

[30]  E. Bruce,et al.  The Good, the Bad, and the Uncertain: Contributions of Volunteered Geographic Information to Community Disaster Resilience , 2018, Front. Earth Sci..

[31]  Tobias Andersson Granberg,et al.  Emergency response in rural areas , 2012, ISCRAM.

[32]  F. K. Boersma,et al.  Emergency response rooms in action: An ethnographic case-study in Amsterdam , 2009 .

[33]  Hakikur Rahman.  Cases on Adoption, Diffusion and Evaluation of Global E-Governance Systems: Impact at the Grass Roots , 2010 .

[34]  Govindan Marthandan,et al.  Reducing risks in crisis management by GIS adoption , 2015, Natural Hazards.

[35]  M. Jae Moon,et al.  Shaping M-Government for Emergency Management: Issues and Challenges , 2010 .

[36]  Gottfried Vossen,et al.  Assessing the perceived value of cloud-based technologies in natural disasters: The case of New Zealand emergency management , 2017, 2017 4th International Conference on Information and Communication Technologies for Disaster Management (ICT-DM).

[37]  Stefan Soeparman,et al.  ICTs and the limits of integration: Converging professional routines and ICT support in colocated emergency response control rooms , 2008, Inf. Polity.

[38]  Christopher Reddick,et al.  Information technology and emergency management: preparedness and planning in US states. , 2011, Disasters.

[39]  Andrea H. Tapia,et al.  Good Enough is Good Enough: Overcoming Disaster Response Organizations’ Slow Social Media Data Adoption , 2014, Computer Supported Cooperative Work (CSCW).

[40]  Sam Herold,et al.  A Review of Geospatial Information Technology for Natural Disaster Management in Developing Countries , 2012, Int. J. Appl. Geospat. Res..

[41]  Starr Roxanne Hiltz,et al.  Use of Social Media by U.S. Public Sector Emergency Managers: Barriers and Wish Lists , 2014, ISCRAM.

[42]  Russ Burtner,et al.  INTERNATIONAL JOURNAL OF HEALTH GEOGRAPHICS REVIEW Open Access , 2022 .

[43]  Stephen R. Neely,et al.  Social Media and Crisis Communications: A Survey of Local Governments in Florida , 2018 .

[44]  José Ramón Gil-García,et al.  Collaborative Data Analytics for Emergency Response: Identifying Key Factors and Proposing a Preliminary Framework , 2017, ICEGOV.

[45]  J. J. Breen,et al.  GIS in Emergency Management Cultures: An Empirical Approach to Understanding Inter- and Intra-agency Communication During Emergencies , 2013 .

[46]  Peter A. Johnson,et al.  Challenges in the adoption of crisis crowdsourcing and social media in Canadian emergency management , 2019, Gov. Inf. Q..

[47]  Jiri Trnka,et al.  Informing Crisis Alerts Using Social Media: Best Practices and Proof of Concept , 2018 .

[48]  P C Lai,et al.  THE LITERATURE REVIEW OF TECHNOLOGY ADOPTION MODELS AND THEORIES FOR THE NOVELTY TECHNOLOGY , 2017 .

[49]  Ashir Ahmed,et al.  Potential of RFID in Emergency Management: Task-Technology Fit Perspective , 2012, 2012 45th Hawaii International Conference on System Sciences.

[50]  Nitesh Bharosa,et al.  Group value and intention to use - A study of multi-agency disaster management information systems for public safety , 2011, Decis. Support Syst..

[51]  Thomas Jackson,et al.  Empirical evaluation of a technology acceptance model for mobile policing , 2014 .

[52]  Richard E. Hayes,et al.  Social media in crisis events: Open networks and collaboration supporting disaster response and recovery , 2013, 2013 IEEE International Conference on Technologies for Homeland Security (HST).

[53]  Ashir Ahmed,et al.  ROLE OF GIS, RFID AND HANDHELD COMPUTERS IN EMERGENCY MANAGEMENT: AN EXPLORATORY CASE STUDY ANALYSIS , 2015 .

[54]  Mary Beth Rosson,et al.  End-user oriented strategies to facilitate multi-organizational adoption of emergency management information systems , 2010, Inf. Process. Manag..

[55]  Raj Prasanna,et al.  Factors affecting the acceptance of information systems supporting emergency operations centres , 2016, Comput. Hum. Behav..

[56]  José Ramón Gil-García,et al.  Enacting Electronic Government Success , 2012, Integrated Series in Information Systems.

[57]  Tanjala S. Purnell,et al.  Clinician Perceptions of an Electronic Medical Record During the First Year of Implementaton in Emergency Services , 2010, Pediatric emergency care.

[58]  Starr Roxanne Hiltz,et al.  A Comparison of Emergency Management Social Media Use in the United States and England , 2017, AMCIS.

[59]  Bianca Beersma,et al.  Toward a Legal Perspective on Crisis Information Management: Legal Values and Privacy-Sensitive Information at Odds? , 2017 .