Designing Collaborative Processes

This research aims at providing an approach for designing business processes for adequate collaborative support. This approach comprises the explicit representation of collaboration practices in business process. It is argued that, by explicitly considering collaboration in process models, collaboration can be discussed within the organization; moreover requirements for collaborative support can be further identified. This paper proposes a process maturity model (CollabMM) which organizes collaboration practices and a method which provides a progressive step for introducing those practices into business process models.