Organisation Preparedness and Information Technology Acquisition Success: An Assessment Model

Business processes have been exploiting the continual growth of information technology, and therefore, with complexity. Without adequate IT support, an organization can hardly survive these days. IT acquisition involves two important process dimensions, one, suppliers’ capability to adequately evaluate the IT needs of the organization and two, users’ capability to properly assess its own IT requirements. Due to mismatch in the understanding of the IT dimension by business process owners and business dimension by IT managers, IT acquisition in many cases result in failures. User’s involvement may help an organisation to prevent post acquisition shocks. This paper first discusses users, IT acquisition process and its phases. It further discusses a model to ascertain organisation’s preparedness based on preparedness of Users, information system, technology in the pre-IT acquisition process. Through this case based research, the model is tested to examine the role of organisational preparedness to predict the health of the future IT acquisition.

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