Can humans simulate talking like other humans? Comparing simulated clients to real customers in service inquiries
暂无分享,去创建一个
William Housley | Saul Albert | Elizabeth Stokoe | Rein Ove Sikveland | Magnus Hamann | W. Housley | E. Stokoe | R. Sikveland | Saul Albert | Magnus Hamann
[1] B. Meltzer,et al. Intelligent Machinery-National Physical Laboratory Report , 2011 .
[2] J. Atkinson,et al. A change-of-state token and aspects of its sequential placement , 1985 .
[3] Galina B. Bolden,et al. Transcribing for Social Research , 2017, QMiP Bulletin.
[4] P. Calvert. It's a mystery , 2005 .
[5] R. Harwood,et al. Using conversation analysis to inform role play and simulated interaction in communications skills training for healthcare professionals: identifying avenues for further development through a scoping review , 2018, BMC Medical Education.
[6] Stuart Reeves,et al. Some conversational challenges of talking with machines , 2017 .
[7] John Skelton,et al. The reality of role‐play: interruptions and amount of talk in simulated consultations , 2009, Medical education.
[8] Emanuel A. Schegloff,et al. Confirming Allusions: Toward an Empirical Account of Action , 1996, American Journal of Sociology.
[9] Nicholas I. Fisher,et al. Good and bad market research: A critical review of Net Promoter Score , 2018, Applied Stochastic Models in Business and Industry.
[10] Brian Ott,et al. The Limits of Control in Service Work: Interactive Routines and Interactional Competence , 2016 .
[11] A. Mounsey,et al. Do students develop better motivational interviewing skills through role‐play with standardised patients or with student colleagues? , 2006, Medical education.
[12] E. Stokoe. The (In)Authenticity of Simulated Talk: Comparing Role-Played and Actual Interaction and the Implications for Communication Training , 2013 .
[13] Cees van der Vleuten,et al. Students’ Views on the Use of Real Patients and Simulated Patients in Undergraduate Medical Education , 2009, Academic medicine : journal of the Association of American Medical Colleges.
[14] E. Schegloff. Some Practices for Referring to Persons in Talk-in-Interaction: A Partial Sketch of a Systematics , 1996 .
[15] E. Goffman. Frame analysis: An essay on the organization of experience , 1974 .
[16] E. Schegloff. The routine as achievement , 1986 .
[17] P. Norris. Purchasing restricted medicines in New Zealand pharmacies: results from a "mystery shopper" study , 2002, Pharmacy World and Science.
[18] M. Sorjonen. Constituting and maintaining activities across sequences: And-prefacing as a feature of question design , 1994, Language in Society.
[19] A. Glasier,et al. Community pharmacists providing emergency contraception give little advice about future contraceptive use: a mystery shopper study. , 2010, Contraception.
[20] William Housley,et al. In case of emergency, order pizza: an urgent case of action formation and recognition , 2019, CUI.
[21] Alexa Hepburn,et al. Crying: Notes on Description, Transcription, and Interaction , 2004 .
[22] Steve Jacob,et al. The mystery shopper: a tool to measure public service delivery? , 2018 .
[23] Tanya Stivers,et al. Coding Social Interaction: A Heretical Approach in Conversation Analysis? , 2015 .
[24] Elizabeth Couper-Kuhlen,et al. Constructing reason-for-the-call turns in everyday telephone conversation , 2001 .
[25] S. Levinson. Action formation and ascription , 2013 .
[26] H. Garfinkel. Studies in Ethnomethodology , 1968 .
[27] Rein Ove Sikveland,et al. The conversation analytic role-play method: simulation, endogenous impact and interactional nudges , 2016 .
[28] J. Coulter. What is “Discursive Psychology”? , 2004 .
[29] Sarah Atkins. Assessing health professionals’ communication through role-play: An interactional analysis of simulated versus actual general practice consultations , 2018, Discourse Studies.
[30] E. Schegloff. Some Other “Uh(m)”s , 2010 .
[31] Alan Wilson,et al. The role of mystery shopping in the measurement of service performance , 1998 .
[32] T. Greenhalgh,et al. Simulated consultations: a sociolinguistic perspective , 2016, BMC medical education.
[33] H. H. Clark,et al. Using uh and um in spontaneous speaking , 2002, Cognition.
[34] J. D. de Ruiter,et al. An Appeal for a Methodological Fusion of Conversation Analysis and Experimental Psychology , 2017 .
[35] E. Schegloff,et al. Opening up Closings , 1973 .
[36] R. Owen. Net Promoter Score and Its Successful Application , 2018, Marketing Wisdom.