Multi-channel Provisioning of Public Services

Information technology facilitates a continuous change in how public services are organised and provided. Influenced by external and internal requirements, the changes are step-wise and non-linear, ...

[1]  Marijn Janssen,et al.  An analysis of a shared services centre in e-government , 2004, 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the.

[2]  Hannakaisa Isomäki,et al.  Challenges of Government Enterprise Architecture Work - Stakeholders' Views , 2008, EGOV.

[3]  Marijn Janssen,et al.  Analyzing Enterprise Architecture in National Governments: The Cases of Denmark and the Netherlands , 2007, 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07).

[4]  Rafael A. Gonzalez,et al.  Quo Vadis, Design Science? - A Survey of Literature , 2010, DESRIST.

[5]  Wil M. P. van der Aalst,et al.  Configurable Process Models: Experiences from a Municipality Case Study , 2009, CAiSE.

[6]  Manfred Reichert,et al.  Beyond rigidity – dynamic process lifecycle support , 2009, Computer Science - Research and Development.

[7]  Ray J. Paul,et al.  The Labyrinths of Information: Challenging the Wisdom of Systems , 2005, Eur. J. Inf. Syst..

[8]  Sunil K. Sarin,et al.  Experiences with workflow management: issues for the next generation , 1994, CSCW '94.

[9]  Patrick van der Duin,et al.  The Futures of EU-Based eGovernment: A Scenario-Based Exploration , 2008, Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008).

[10]  Vassilios Peristeras,et al.  Towards an enterprise architecture for public administration using a top-down approach , 2000, ECIS.

[11]  Ralf Klischewski.  Architectures for Tinkering? Contextual Strategies towards Interoperability in E-government , 2011, J. Theor. Appl. Electron. Commer. Res..

[12]  Marta Indulska,et al.  Do Process Modelling Techniques Get Better? A Comparative Ontological Analysis of BPMN , 2005 .

[13]  R.J.M. Hartog,et al.  Evaluation in Design-Oriented Research , 2005 .

[14]  Kerim Tumay.  Business process simulation , 1995, WSC '95.

[15]  Wil M. P. van der Aalst,et al.  Process Flexibility: A Survey of Contemporary Approaches , 2008, CIAO! / EOMAS.

[16]  John Krogstie,et al.  Active knowledge modeling of enterprises , 2008 .

[17]  Ivar Jacobson,et al.  The Unified Modeling Language User Guide , 1998, J. Database Manag..

[18]  Manfred Reichert,et al.  Configuration and Management of Process Variants , 2010, BPM 2010.

[19]  Armando Rech Filho,et al.  e-Citizen: Why Waiting for the Governments? , 2005, TCGOV.

[20]  Jan Recker,et al.  Ontology- Versus Pattern-Based Evaluation of Process Modeling Languages: A Comparison , 2007, Commun. Assoc. Inf. Syst..

[21]  Martin Hughes,et al.  The Role of Process Evolution in Achieving Citizen Centered E-Government , 2003, AMCIS.

[22]  Ephraim R. McLean,et al.  Information Systems Success: The Quest for the Dependent Variable , 1992, Inf. Syst. Res..

[23]  Victor Bekkers.  Flexibility of Information Architecture in e-Government Chains , 2006, EGOV.

[24]  Lakshmi S. Iyer,et al.  Knowledge management for Government-to-Government (G2G) process coordination , 2006, Electron. Gov. an Int. J..

[25]  John Krogstie,et al.  Service Development for National Government Information Infrastructures - the Case of Norway , 2010 .

[26]  Matthias Finger,et al.  Conceptualizing e-Governance , 2007, ICEGOV '07.

[27]  Alan R. Hevner,et al.  The Three Cycle View of Design Science , 2007, Scand. J. Inf. Syst..

[28]  James C. Spohrer,et al.  A research manifesto for services science , 2006, CACM.

[29]  A. Giddens.  The consequences of modernity , 1990 .

[30]  J ArmourFrank,et al.  A Big-Picture Look at Enterprise Architectures , 1999 .

[31]  Gerald Grant,et al.  Developing a Generic Framework for E-Government , 2005, J. Glob. Inf. Manag..

[32]  S. Dawes.  The Evolution and Continuing Challenges of E-Governance , 2008 .

[33]  Ron Weber,et al.  On the ontological expressiveness of information systems analysis and design grammars , 1993, Inf. Syst. J..

[34]  Sharon S. Dawes,et al.  Understanding new models of collaboration for delivering government services , 2004, CACM.

[35]  Dimitris Karagiannis,et al.  Metamodeling as an Integration Concept , 2006, ICSOFT.

[36]  Robert Wenkam,et al.  The Big Island, Hawaii , 1975 .

[37]  J. Fountain.  Building the Virtual State: Information Technology and Institutional Change , 2001 .

[38]  Lars G Fischer.  Workflow Handbook 2002, Workflow Management Coalition , 2002 .

[39]  Mauricio Solar,et al.  Capability Maturity Framework for eGovernment: A Multi-dimensional Model and Assessing Tool , 2008, EGOV.

[40]  Andrew Gemino,et al.  Evaluating modeling techniques based on models of learning , 2003, CACM.

[41]  Samir Chatterjee,et al.  A Design Science Research Methodology for Information Systems Research , 2008 .

[42]  J Swanson,et al.  Business Dynamics—Systems Thinking and Modeling for a Complex World , 2002, J. Oper. Res. Soc..

[43]  Soon Ae Chun,et al.  Building the next generation of digital government infrastructures , 2009, Gov. Inf. Q..

[44]  Jonathan L. Zittrain,et al.  The Future of the Internet - And How to Stop It , 2008 .

[45]  Luis Guijarro,et al.  Interoperability frameworks and enterprise architectures in e-government initiatives in Europe and the United States , 2007, Gov. Inf. Q..

[46]  Robert W. Zmud,et al.  Influencing the effectiveness of IT governance practices through steering committees and communication policies , 2010, Eur. J. Inf. Syst..

[47]  Rory O'Connor,et al.  Investigating software process in practice: A grounded theory perspective , 2008, J. Syst. Softw..

[48]  John Krogstie,et al.  Process models representing knowledge for action: a revised quality framework , 2006, Eur. J. Inf. Syst..

[49]  David Landsbergen,et al.  Realizing the Promise: Government Information Systems and the Fourth Generation of Information Technology , 2001 .

[50]  Rik Eshuis,et al.  Dynamic business network process management in instant virtual enterprises , 2009, Comput. Ind..

[51]  Ralf Klischewski,et al.  Information Integration or Process Integration? How to Achieve Interoperability in Administration , 2004, EGOV.

[52]  Amany R. Elbanna,et al.  From Control to Drift: The Dynamics of Corporate Information Infrastructures , 2001 .

[53]  Wil M. P. van der Aalst,et al.  Pattern-based Analysis of BPMN - an extensive evaluation of the Control-flow, the Data and the Resource Perspectives? , 2005 .

[54]  Petter Gottschalk,et al.  Stages of e-government interoperability , 2008, Electron. Gov. an Int. J..

[55]  Jungwoo Lee,et al.  Developing fully functional E-government: A four stage model , 2001, Gov. Inf. Q..

[56]  Eva Söderström,et al.  Information Systems Engineering: From Data Analysis to Process Networks , 2008 .

[57]  Stein Ringen.  What Democracy Is For: On Freedom and Moral Government , 2009 .

[58]  Lea Kutvonen.  Reflective Federation of Enterprises in Open Service Ecosystem , 2010, 2010 14th IEEE International Enterprise Distributed Object Computing Conference Workshops.

[59]  James D. Thompson.  Organizations in Action , 1967 .

[60]  Nathaniel Palmer,et al.  Workflow Management , 2009, Encyclopedia of Database Systems.

[61]  Mirko Vintar,et al.  The Concepts of an Active Life-Event Public Portal , 2002 .

[62]  John Krogstie,et al.  Public Service Provisioning and ICT Development. Synchronizing the Flexibility of Organizations and ICT , 2010 .

[63]  Zahir Irani,et al.  E-government adoption: architecture and barriers , 2005, Bus. Process. Manag. J..

[64]  Wil M. P. van der Aalst,et al.  Loosely coupled interorganizational workflows: : modeling and analyzing workflows crossing organizational boundaries , 2000, Inf. Manag..

[65]  Marijn Janssen,et al.  Stages of Growth in e-Government : An Architectural Approach , 2006 .

[66]  Gunnar Vold Hansen.  Samarbeid uten fellesskap : Om individuelle planer i kommunalt psykisk helsearbeid , 2007 .

[67]  Prashant Palvia,et al.  Research Methodologies in MIS: An Update , 2004, Commun. Assoc. Inf. Syst..

[68]  H. Rittel,et al.  Dilemmas in a general theory of planning , 1973 .

[69]  Marta Indulska,et al.  Modeling languages for business processes and business rules: A representational analysis , 2009, Inf. Syst..

[70]  M Sandelowski,et al.  Focus on qualitative methods. Qualitative metasynthesis: issues and techniques. , 1997, Research in nursing & health.

[71]  Wil M. P. van der Aalst,et al.  Workflow Patterns , 2004, Distributed and Parallel Databases.

[72]  AlaviMaryam,et al.  Review: Knowledge management and knowledge management systems , 2001 .

[73]  Marlon Dumas,et al.  Service Interaction Patterns , 2005, Business Process Management.

[74]  Paolo Traverso,et al.  Service-Oriented Computing: a Research Roadmap , 2008, Int. J. Cooperative Inf. Syst..

[75]  Mathias Weske,et al.  Business Process Management: A Survey , 2003, Business Process Management.

[76]  Petter Gottschalk,et al.  Maturity levels for interoperability in digital government , 2009, Gov. Inf. Q..

[77]  Kumar Bhaskaran,et al.  Service-Oriented Enterprises and Architectures: State of the Art and Research Opportunities , 2007, AMCIS.

[78]  Zahir Irani,et al.  Learning lessons from evaluating eGovernment: Reflective case experiences that support transformational government , 2008, J. Strateg. Inf. Syst..

[79]  F. J. Armour,et al.  Enterprise architecture: agile transition and implementation , 2001 .

[80]  Johan P. Olsen.  Governing through Institution Building: Institutional Theory and Recent European Experiments in Democratic Organization , 2010 .

[81]  Harold A. Linstone.  Futures research methodology—Version 2.0 , 2004 .

[82]  Ralf Klischewski,et al.  Process ownership challenges in IT-enabled transformation of interorganizational business processes , 2004, 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the.

[83]  John Krogstie,et al.  Providing Adaptive and Evolving Government E-Services through Citizen-Centric Process Views , 2010, EGES/GISP.

[84]  Yan Jin,et al.  The Virtual Design Team: A Computational Simulation Model of Project Organizations1 , 1998 .

[85]  Col Perks,et al.  Guide to Enterprise IT Architecture , 2003, Springer Professional Computing.

[86]  Munindar P. Singh,et al.  Service-Oriented Computing: Key Concepts and Principles , 2005, IEEE Internet Comput..

[87]  Beat F. Schmid,et al.  A Modular Reference Architecture Framework for Electronic Cross-Organizational Interoperation , 2008, EGOV.

[88]  Hallvard Trætteberg.  UI Design without a Task Modeling Language - Using BPMN and Diamodl for Task Modeling and Dialog Design , 2008, TAMODIA/HCSE.

[89]  Dorothy E. Leidner,et al.  Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues , 2001, MIS Q..

[90]  Zahir Irani,et al.  Transaction Stage of e-Government Systems: Identification of Its Location and Importance , 2006, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06).

[91]  Henning Heitkötter.  Transforming PICTURE to BPMN 2.0 as Part of the Model-Driven Development of Electronic Government Systems , 2011, 2011 44th Hawaii International Conference on System Sciences.

[92]  Mirko Vintar,et al.  Ontologies, Web Services, and Intelligent Agents: Ideas for Further Development of Life-Event Portals , 2003, EGOV.

[93]  John Krogstie,et al.  Interactive Models for Supporting Networked Organisations , 2004, CAiSE.

[94]  Wil M. P. van der Aalst,et al.  Workflow Patterns , 2003, Distributed and Parallel Databases.

[95]  Tom Christensen,et al.  The Whole‐of‐Government Approach to Public Sector Reform , 2007 .

[96]  Thomas J. Chermack,et al.  Studying scenario planning: Theory, research suggestions, and hypotheses , 2005 .

[97]  Sarah Cotterill,et al.  Transformational Government? The role of information technology in delivering citizen-centric local public services , 2007 .

[98]  Jan Recker,et al.  How Much Language Is Enough? Theoretical and Practical Use of the Business Process Modeling Notation , 2008, CAiSE.

[99]  C. Hart.  Doing a literature review: releasing the social science research imagination. , 1998 .

[100]  Charles O. Jones.  An introduction to the study of public policy , 1977 .

[101]  Marijn Janssen,et al.  Adaptability and accountability of information architectures in interorganizational networks , 2007, ICEGOV '07.

[102]  Wil M. P. van der Aalst,et al.  Process mining: a research agenda , 2004, Comput. Ind..

[103]  Fabio Claudio Ferracchiati,et al.  In the Cloud , 2011 .

[104]  Marijn Janssen,et al.  A Complex Adaptive System Perspective of Enterprise Architecture in Electronic Government , 2006, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06).

[105]  John R. Carlson,et al.  Channel Expansion Theory and the Experiential Nature of Media Richness Perceptions , 1999 .

[106]  Liz Lee-Kelley,et al.  Citizen-centric e-government: a critique of the UK Model , 2006, Electron. Gov. an Int. J..

[107]  Federico Iannacci,et al.  When is an information infrastructure? Investigating the emergence of public sector information infrastructures , 2010, Eur. J. Inf. Syst..

[108]  Alan L. Porter,et al.  On the Future of Technological Forecasting , 2001 .

[109]  Orit Hazzan,et al.  The Agile Manifesto , 2014 .

[110]  Mara Nikolaidou,et al.  Introducing a Public Agency Networking Platform towards Supporting Connected Governance , 2008, EGOV.

[111]  John Krogstie,et al.  Analysis and Design of Business Processes Using BPMN , 2010 .

[112]  M.M. Awais,et al.  Devolution of e-Governance among Multilevel Government Structure , 2006, 2006 Innovations in Information Technology.

[113]  Wil M. P. van der Aalst,et al.  On the Suitability of BPMN for Business Process Modelling , 2006, Business Process Management.

[114]  Martin Bichler,et al.  Design science in information systems research , 2006, Wirtschaftsinf..

[115]  Omar El Sawy,et al.  Building an Information System Design Theory for Vigilant EIS , 1992, Inf. Syst. Res..

[116]  Alexander van Deursen,et al.  Where to Go in the Near Future: Diverging Perspectives on Online Public Service Delivery , 2007, EGOV.

[117]  Jeanne W. Ross,et al.  Creating a Strategic IT Architecture Competency: Learning in Stages , 2003, MIS Q. Executive.

[118]  Marijn Janssen,et al.  The advantages of web service orchestration in perspective , 2004, ICEC '04.

[119]  Salvatore T. March,et al.  Design and natural science research on information technology , 1995, Decis. Support Syst..

[120]  Aviv Shoham,et al.  Innovation in the public sector , 2021, Innovation in the Public Sector.

[121]  Tomasz Janowski,et al.  Government-Enterprise Ecosystem Gateway (G-EEG) for Seamless e-Government , 2007, 2007 40th Annual Hawaii International Conference on System Sciences (HICSS'07).

[122]  John Krogstie.  Using EEML for Combined Goal and Process Oriented Modeling : A Case Study , 2008 .

[123]  Ute Beyer,et al.  Process-Aware Information Systems: Bridging People and Software Through Process Technology , 2005 .

[124]  Björn Niehaves,et al.  Shared Service Center vs. Shared Service Network: A Multiple Case Study Analysis of Factors Impacting on Shared Service Configurations , 2009, EGOV.

[125]  Yannis Charalabidis,et al.  Envisioning Digital Europe 2030: Scenarios for ICT in Future Governance and Policy Modelling , 2010 .

[126]  Claudio U. Ciborra,et al.  The labyrinths of Information , 2002 .

[127]  Yuan Long,et al.  Synthesizing e-government stage models - a meta-synthesis based on meta-ethnography approach , 2005, Ind. Manag. Data Syst..

[128]  Mete Yildiz,et al.  E-government research: Reviewing the literature, limitations, and ways forward , 2007, Gov. Inf. Q..

[129]  I Fernandez Gonzalez,et al.  User Interface Guidelines , 1999 .

[130]  Marijn Janssen,et al.  The Entanglement of Enterprise Architecture and IT-Governance: The Cases of Norway and the Netherlands , 2011, 2011 44th Hawaii International Conference on System Sciences.

[131]  Chris Gane,et al.  Structured Systems Analysis: Tools and Techniques , 1977 .

[132]  R. Tibshirani,et al.  An introduction to the bootstrap , 1993 .

[133]  Richard Heeks,et al.  Implementing And Managing Egovernment: An International Text , 2005 .

[134]  Andreas L. Opdahl,et al.  Interoperable Management of Conceptual Models , 2007 .

[135]  WandYair,et al.  Evaluating modeling techniques based on models of learning , 2003 .

[136]  Reidar Conradi,et al.  Assessing process-centered software engineering environments , 1997, TSEM.

[137]  John Krogstie,et al.  Citizen Centric Public Service Provisioning – A Conceptual Approach For Next Generation Information Infrastructures , 2011 .

[138]  Marijn Janssen,et al.  Web Service Orchestration in Public Administration: Challenges, Roles, and Growth Stages , 2006, Inf. Syst. Manag..

[139]  Tomasz Janowski,et al.  From E-Government to Seamless Government , 2007 .

[140]  John Krogstie,et al.  Investigating Requirements for Transformational Government Information Infrastructures , 2010 .

[141]  Roel Wieringa,et al.  Design science as nested problem solving , 2009, DESRIST.

[142]  Mohammed Wanous,et al.  Understanding national e-government: the role of central government , 2009, Electron. Gov. an Int. J..

[143]  Jan C. Recker,et al.  BPMN Modeling - Who, Where, How and Why , 2008 .

[144]  J. V. Dijk,et al.  Governmental Service Channel Positioning: History and Strategies for the Future , 2006 .

[145]  W. Edwards Deming,et al.  Out of the Crisis , 1982 .

[146]  Jörg Ziemann,et al.  Conceiving Interoperability between Public Authorities A Methodical Framework , 2008, Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008).

[147]  Ralf Klischewski,et al.  E-Government Integration and Interoperability: Framing the Research Agenda , 2007 .

[148]  Gerhard Steinke,et al.  Business rules as the basis of an organization's information systems , 2003, Ind. Manag. Data Syst..

[149]  Kenneth L. Kraemer,et al.  Evolution and organizational information systems: an assessment of Nolan's stage model , 1984, CACM.

[150]  Idabc.  European Interoperability Framework for Pan-European eGovernment Services , 2004 .

[151]  Jean-Claude Derniame,et al.  Software Process: Principles, Methodology, and Technology , 1999, Lecture Notes in Computer Science.

[152]  Håvard D. Jørgensen,et al.  Interactive Process Models , 2004 .

[153]  Bram Klievink,et al.  A Flexible, Event-Driven, Service-Oriented Architecture for Orchestrating Service Delivery , 2009, IEEE Intelligent Systems.

[154]  Michael A. Rappa,et al.  The utility business model and the future of computing services , 2004, IBM Syst. J..

[155]  Kalle Lyytinen,et al.  Theorizing about the Design of Information Infrastructures: Design Kernel Theories and Principles , 2008 .

[156]  John Leslie King,et al.  Centralized versus decentralized computing: organizational considerations and management options , 1983, CSUR.

[157]  Kristian Hjort-Madsen,et al.  Enterprise Architecture Implementation and Management: A Case Study on Interoperability , 2006, Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06).

[158]  Michael zur Muehlen,et al.  Service Process Innovation: A Case Study of BPMN in Practice , 2008, Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008).

[159]  Nancy Bogucki Duncan,et al.  Capturing Flexibility of Information Technology Infrastructure: A Study of Resource Characteristics and their Measure , 1995, J. Manag. Inf. Syst..

[160]  Mahadeo Jaiswal,et al.  A conceptual framework for measuring public value of enterprise applications , 2009, Electron. Gov. an Int. J..

[161]  Jan Pries-Heje,et al.  Strategies for Design Science Research Evaluation , 2008, ECIS.

[162]  John M. Carroll,et al.  Five reasons for scenario-based design , 2000, Interact. Comput..

[163]  E. Trist,et al.  The Evolution of Socio-Technical Systems: A Conceptual Framework and an Action Research Program , 1981 .

[164]  Robert W. Zmud,et al.  Arrangements for Information Technology Governance: A Theory of Multiple Contingencies , 1999, MIS Q..

[165]  Omar El Sawy,et al.  Coordinating for Flexibility in e-Business Supply Chains , 2004, J. Manag. Inf. Syst..

[166]  Guttorm Sindre,et al.  An Analytical Evaluation of BPMN Using a Semiotic Quality Framework , 2005, EMMSAD.

[167]  Arild Jansen,et al.  How to Develop an Open and Flexible Information Infrastructure for the Public Sector? , 2010, EGOV.

[168]  Gail E. Kaiser,et al.  Collaborative Work: SWAP: Leveraging the Web To Manage Workflow , 1999, IEEE Internet Comput..

[169]  John Cullen,et al.  Democratizing Innovation , 2020, Encyclopedia of Creativity, Invention, Innovation and Entrepreneurship.

[170]  Alan R. Hevner,et al.  Design Science in Information Systems Research , 2004, MIS Q..

[171]  Frank Leymann,et al.  Research challenges on person-centric flows , 2010, ZEUS.

[172]  John A. Zachman,et al.  A Framework for Information Systems Architecture , 1987, IBM Syst. J..

[173]  Robert Winter,et al.  Enterprise architecture governance: the need for a business-to-IT approach , 2008, SAC '08.

[174]  Claudio U. Ciborra,et al.  Risk, Complexity and ICT , 2007 .

[175]  Marcel Thaens,et al.  Reflections on the Anatomy of E-Government , 2005 .

[176]  M. J. Moon.  The Evolution of E-Government among Municipalities: Rhetoric or Reality? , 2002 .

[177]  Bram Klievink,et al.  Realizing joined-up government - Dynamic capabilities and stage models for transformation , 2009, Gov. Inf. Q..

[178]  John Krogstie,et al.  Assessing Business Process Modeling Languages Using a Generic Quality Framework , 2006 .

[179]  Marijn Janssen,et al.  Future e-Government Research: 13 Research Themes Identified in the eGovRTD2020 Project , 2008, Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008).

[180]  Marijn Janssen,et al.  Transformational government: basics and key issues , 2008, ICEGOV '08.

[181]  Andreas Schaad,et al.  Modeling of Task-Based Authorization Constraints in BPMN , 2007, BPM.

[182]  Håvard D. Jørgensen.  Interaction as a framework for flexible workflow modelling , 2001, GROUP '01.

[183]  Gero Decker,et al.  Extending BPMN for Modeling Complex Choreographies , 2007, OTM Conferences.

[184]  S. Carlsen.  Action Port Model: a mixed paradigm conceptual workflow modeling language , 1998, Proceedings. 3rd IFCIS International Conference on Cooperative Information Systems (Cat. No.98EX122).

[185]  John C. Henderson,et al.  Strategic Alignment: Leveraging Information Technology for Transforming Organizations , 1993, IBM Syst. J..

[186]  Gabriel A. Pall,et al.  Quality Process Management , 1987 .

[187]  Cevdet Aykanat,et al.  Technical Report , 1978 .

[188]  Marc Braun.  Centralization/Decentralization Cycles in Computing: Market Evidence , 1997, Wirtsch..

[189]  Marta Indulska,et al.  How good is BPMN really? Insights from theory and practice , 2006, ECIS.

[190]  Wil M. P. van der Aalst.  Configurable Services in the Cloud: Supporting Variability While Enabling Cross-Organizational Process Mining , 2010, OTM Conferences.

[191]  Adi Prananto,et al.  A Study of the Progression of E-Business Maturity in Australian SMEs: Some Evidence of the Applicability of the Stages of Growth for E-Business Model , 2003, PACIS.

[192]  John Krogstie,et al.  Integrated Goal, Data and Process Modeling: From TEMPORA to Model-Generated Work-Places , 2008 .

[193]  Marijn Janssen,et al.  Enabling flexible processes by ECA orchestration architecture , 2009, ICEGOV '09.

[194]  Marcello La Rosa,et al.  Process Configuration , 2010, Modern Business Process Automation.

[195]  T. Weiss.  Governance, good governance and global governance: Conceptual and actual challenges , 2000 .

[196]  H. Scholl.  Central research questions in e‐government, or which trajectory should the study domain take? , 2007 .

[197]  Kentaro Go,et al.  The blind men and the elephant: views of scenario-based system design , 2004, INTR.

[198]  Munindar P. Singh,et al.  Service-Oriented Computing: Semantics, Processes, Agents , 2010 .

[199]  W. Kim,et al.  Creating new market space. , 1999, Harvard business review.

[200]  Arvind Rangaswamy,et al.  Opportunities and challenges in multichannel marketing: An introduction to the special issue , 2005 .

[201]  Anne Fleur Gustav Marijn John van Veenstra,et al.  Infrastructures for Public Service Delivery: Aligning IT governance and architecture in infrastructure development , 2013 .

[202]  Dhaval R Kathiriya,et al.  Approaches to Model Inter-organisational Processes in E-Government Services , 2011 .

[203]  Gary W. Dickson,et al.  A Principles-Based Enterprise Architecture: Lessons from Texaco and Star Enterprise , 1990, MIS Q..

[204]  Shazia Wasim Sadiq,et al.  A Survey of Comparative Business Process Modeling Approaches , 2007, BIS.

[205]  Marta Indulska,et al.  A Study of the Evolution of the Representational Capabilities of Process Modeling Grammars , 2006, CAiSE.

[206]  John Krogstie,et al.  Service delivery in transformational government: model and scenarios , 2011, Electron. Gov. an Int. J..

[207]  Robert J. Robbins,et al.  Information infrastructure , 1995 .

[208]  Kathleen M. Eisenhardt,et al.  DYNAMIC CAPABILITIES, WHAT ARE THEY? , 2000 .

[209]  Jeff Sutherland,et al.  Enterprise application integration and complex adaptive systems , 2002, CACM.

[210]  Jos van Hillegersberg,et al.  Assessing Business Agility: A Multi-Industry Study in The Netherlands , 2005, Business Agility and Information Technology Diffusion.

[211]  Ephraim R. McLean,et al.  The DeLone and McLean Model of Information Systems Success: A Ten-Year Update , 2003, J. Manag. Inf. Syst..

[212]  Marc M. Lankhorst,et al.  An Event-Driven Service-Oriented Architecture for Coordinating Flexible Public Service Networks , 2008 .

[213]  Kul Bhushan C. Saxena,et al.  Managing inter-organisational workflows in eGovernment services , 2004, ICEC '04.

[214]  Helle Zinner Henriksen,et al.  E-government maturity models: Extension of the Layne and Lee model , 2006, Gov. Inf. Q..

[215]  van der Wmp Wil Aalst,et al.  Workflow control-flow patterns : a revised view , 2006 .