Principles for support of the business processes

This paper describes basic components and principles for support of the normatively regulated organizational activities. These activities are characterized by precise objective or purpose, participation of actors as role-holders, and norms and rules that govern the performance of these activities. In order to perform normatively regulated activities efficiently and effectively, actors need proper information and documents, but also have to act in accordance to relevant norms and rules. This paper focuses on a particular aspect and modelling of the normatively regulated activities. Particular example of processing claim is described as the formal model. Some aspects of applicability of object view on normatively regulated activities are described as the improvement on the more complex case of procurement activity.