Abstract This paper reports the investigative study, which used a phenomenographical approach, on how a group of 12-year-old students found their way around a designated suburban route by referring to a sequential listing of streets along the route and a street directory map of the suburban area. While the content of this study belongs to map use and wayfinding experience of the pre-adolescent students, the approach used is phenomenographic in that it identified the qualitatively different ways that the students experienced the suburban environment. The students' experiences were interpreted using a behaviourial matrix of their actions while they traversed the route. Qualitative variations in their approaches to wayfinding using maps were obtained from interviews which were conducted immediately after the students completed their route navigation. Four qualitatively different approaches were determined from their reflections of their own wayfinding behaviours. They are the restricted and neophytic approach; careful and sequential approach; deductive and familiarized approach; and the visualized and co-ordinated spatial approach. These approaches reflect the different behaviours and abilities of the students to: plan their route using a street directory map; plan the route street by street or a number of streets at a time; use street signs and other landmarks during the actual task; utilize local knowledge of the route; maintain their orientation; visualize spatial patterns; and use the scale on the map to help planning.
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