Exploring total quality management applications under uncertainty: A research agenda for the shipping industry

[1]  A. Pantouvakis.  Market orientation and service quality: opponents or colleagues , 2014 .

[2]  Ali Mohammad Mosadeghrad,et al.  Why TQM programmes fail? A pathology approach , 2014 .

[3]  Boo Ho Voon,et al.  Developing a HospiSE scale for hospital service excellence , 2014 .

[4]  Ruby Gupta,et al.  Comparative study of the impact of competency-based training on 5 “S” and TQM: a case study , 2014 .

[5]  Hossein Safari,et al.  A study of the Baldrige Award framework using the applicant scoring data , 2014 .

[6]  Maria Madalena T. de Araújo,et al.  The path to excellence of the Portuguese organisations recognised by the EFQM model , 2014 .

[7]  Małgorzata Wiśniewska,et al.  Quality management frameworks implementation in Polish local governments , 2014 .

[8]  Arturo Calvo-Mora,et al.  The relationships between soft-hard TQM factors and key business results , 2013 .

[9]  Juan José Tarí,et al.  Internalization of quality management in service organizations , 2013 .

[10]  Z. Rahman,et al.  An Empirical Investigation of Relationship between Total Quality Management Practices and Quality Performance in Indian Service Companies , 2013 .

[11]  Sushil,et al.  Modeling enablers of TQM to improve airline performance , 2013 .

[12]  Frederic Marimon,et al.  Diffusion of quality standards in the hospitality sector , 2013 .

[13]  Manal M. Yunis,et al.  TQM, strategy, and performance: a firm‐level analysis , 2013 .

[14]  Tito Conti,et al.  How should quality-related concepts evolve to face the challenges of world globalization? , 2013 .

[15]  Mohamed Zairi,et al.  The TQM legacy – Gurus’ contributions and theoretical impact , 2013 .

[16]  Su Mi Dahlgaard-Park,et al.  Business excellence models: limitations, reflections and further development , 2013 .

[17]  J. J. Dahlgaard,et al.  Total quality beyond North America A comparative analysis of the performance of European Excellence Award winners , 2013 .

[18]  Warren E. Walker,et al.  Adapt or Perish: A Review of Planning Approaches for Adaptation under Deep Uncertainty , 2013 .

[19]  T.C.E. Cheng,et al.  A study of the relationships between quality management practices and organizational performance in the shipping industry , 2013, Maritime Economics & Logistics.

[20]  Jens J. Dahlgaard,et al.  Diagnosing and prognosticating the quality movement – a review on the 25 years quality literature (1987–2011) , 2013 .

[21]  H. James Harrington,et al.  Applying TQM to the construction industry , 2012 .

[22]  F. Fening,et al.  TQM implementation: a case of a mining company in Ghana , 2012 .

[23]  S. Yapa.  Total quality management in Sri Lankan service organizations , 2012 .

[24]  F. Fening,et al.  The status of total quality management (TQM) in Ghana , 2012 .

[25]  F. Larsson,et al.  Modal shift for greener logistics – the shipper's perspective , 2012 .

[26]  Alan Wall,et al.  Economies of scale and scope in service firms with demand uncertainty: An application to a Spanish port , 2012 .

[27]  Evangelos Psomas,et al.  Total quality management practices and results in food companies , 2010 .

[28]  Evangelos Psomas,et al.  The structural relationships between TQM factors and organizational performance , 2010 .

[29]  I. Lagoudis,et al.  Corporate governance and board practices by Greek shipping management companies , 2010 .

[30]  Evangelos L. Psomas,et al.  A meta analysis of ISO 9001:2000 research – findings and future research proposals , 2009 .

[31]  José F. Molina-Azorín,et al.  The whole relationship between environmental variables and firm performance: competitive advantage and firm resources as mediator variables. , 2009, Journal of environmental management.

[32]  V. Thai.  Service quality in maritime transport : conceptual model and empirical evidence , 2008 .

[33]  Vinh V. Thai,et al.  Impacts of Security Improvements on Service Quality in Maritime Transport: An Empirical Study of Vietnam , 2007 .

[34]  T. Cheng,et al.  Measuring Success Factors of Quality Management in the Shipping Industry , 2007 .

[35]  Waldemar Karwowski,et al.  A review of enterprise agility: Concepts, frameworks, and attributes , 2007 .

[36]  Xianggui Qu,et al.  Multivariate Data Analysis , 2007, Technometrics.

[37]  J. Tarí.  Components of successful total quality management , 2005 .

[38]  Kit Fai Pun,et al.  Safety management system registration in the shipping industry , 2003 .

[39]  Peter Bernard Marlow,et al.  Fourth generation ports – a question of agility? , 2003 .

[40]  Naceur Jabnoun,et al.  Environmental Uncertainty, Strategic Orientation, and Quality Management: A Contingency Model , 2003 .

[41]  Richard L. Priem,et al.  Executives’ Perceptions of Uncertainty Sources: A Numerical Taxonomy and Underlying Dimensions , 2002 .

[42]  Patrick M. Kreiser,et al.  Analyzing the historical development of the environmental uncertainty construct , 2002 .

[43]  S. Durvasula,et al.  Testing the SERVQUAL scale in the business‐to‐business sector: The case of ocean freight shipping service , 1999 .

[44]  R. Duane Ireland,et al.  Strategy formulation processes: Differences in perceptions of strength and weaknesses indicators and environmental uncertainty by managerial level , 1987 .

[45]  Frances J. Milliken.  Three Types of Perceived Uncertainty About the Environment: State, Effect, and Response Uncertainty , 1987 .

[46]  L. L. Cummings,et al.  Perceived Environmental Uncertainty: Effects of Information and Structure , 1975 .

[47]  J. Slocum,et al.  Uncertainty: Measures, Research, and Sources of Variation , 1975 .

[48]  R. Duncan.  Characteristics of Organizational Environments and Perceived Environmental Uncertainty. , 1972 .