Beyond Participation: A Review of Co-Creation in Computing

New methods and technologies for engaging future users and other stakeholders in participatory (design) processes are being developed and proposed. Increasingly, researchers refer to co-creation in order to capture such approaches. However, how co-creation is being framed and understood across domains differs substantially. To better understand co-creation in computing, we conducted a literature review of all papers in the ACM Digital Library with co-creation or co-create in their abstracts. After an initial screening, we retained 62 for further analysis. We introduce a framework to analyze different notions of co-creation, distinguishing between co-creation target audiences, the roles of co-creators, the role of technology (as means or objective) and its results. We discuss the adoption of co-creation in domains such as learning, business, arts&culture, health, and the public sector. This paper contributes to the understanding of different approaches and conceptualizations of co-creation in computing and puts forward an agenda for future research.

[1]  Danielle Wilde hipDisk: experiencing the value of ungainly, embodied, performative, fun , 2012, CHI EA '12.

[2]  Susan Leigh Star,et al.  Institutional Ecology, `Translations' and Boundary Objects: Amateurs and Professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39 , 1989 .

[3]  Ofer Arazy,et al.  Placing Value on Community Co-creations: A Study of a Video Game 'Modding' Community , 2017, CSCW.

[4]  Kaisa Still,et al.  Process for Measuring and Visualizing an Open Innovation Platform: Case Demola , 2013, MindTrek.

[5]  Patrick Olivier,et al.  Configuring participation: on how we involve people in design , 2013, CHI.

[6]  Thomas Stütz,et al.  An interactive 3D health app with multimodal information representation for frozen shoulder , 2017, MobileHCI.

[7]  Yvonne Rogers,et al.  LOOP: A Physical Artifact to Facilitate Seamless Interaction with Personal Data in Everyday Life , 2017, Conference on Designing Interactive Systems.

[8]  Jo Herstad,et al.  What we talk about when we talk about co-creative tangibles , 2012, PDC '12.

[9]  Etienne Wenger,et al.  Situated Learning: Legitimate Peripheral Participation , 1991 .

[10]  Amit Prakash,et al.  Relevance of Participatory Approaches in Creating ICT Systems for Public Health Programmes , 2017, ICEGOV.

[11]  Enid Mumford,et al.  A participative approach to computer systems design , 1979 .

[12]  Patrick Olivier,et al.  humanaquarium: exploring audience, participation, and interaction , 2011, CHI EA '11.

[13]  Bran Knowles,et al.  Mobile Age: Open Data Mobile Apps to Support Independent Living , 2017, CHI Extended Abstracts.

[14]  Gerhard Schwabe,et al.  Back in Sight, Back in Mind: Picture-Centric Support for Mobile Counseling Sessions , 2015, CSCW.

[15]  Soe-Tsyr Yuan,et al.  iInteriorDesign: a collaborative service system approach towards constructive value co-creation , 2009, ICEC.

[16]  Juliane Jarke Co-creating Digital Public Services for an Ageing Society , 2021 .

[17]  Shaun K. Kane,et al.  Collaborative Accessibility: How Blind and Sighted Companions Co-Create Accessible Home Spaces , 2015, CHI.

[18]  Efthimios Tambouris,et al.  Using Linked Statistical Data to Improve Marine Search and Rescue Operations in Ireland , 2018, ICEGOV.

[19]  P. Nambisan,et al.  Engaging Citizens in Co-Creation in Public Services: Lessons Learned and Best Practices , 2013 .

[20]  Thomas Binder,et al.  Super Dots: making social media tangible for senior citizens , 2011, DPPI.

[21]  Jerry Watkins,et al.  New media design for cultural institutions , 2005, DUX '05.

[22]  Elena Márquez Segura,et al.  SpokeIt: A Co-Created Speech Therapy Experience , 2018, CHI Extended Abstracts.

[23]  V. Bekkers,et al.  A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey , 2014 .

[24]  Robert Krimmer,et al.  The Role of Linked Open Statistical Data in Public Service Co-Creation , 2018, ICEGOV.

[25]  F. Piller,et al.  A Typology of Customer Co-Creation in the Innovation Process , 2010 .

[26]  Ana Paiva,et al.  Sensitivity To Perceived Mutual Understanding In Human-Robot Collaborations , 2018, AAMAS.

[27]  Gennaro Cordasco,et al.  Engaging Citizens with a Social Platform for Open Data , 2017, DG.O.

[28]  Adegboyega Ojo,et al.  Exploring the Affordances of Social Media Platforms in Supporting Emerging Public Service Paradigms , 2016, ICEGOV.

[29]  Austin S. Lee,et al.  Iyagi: An Immersive Storytelling Tool for Healthy Bedtime Routine , 2017, TEI.

[30]  Georg Aichholzer,et al.  Collaborative Forms of Citizen (e-)Participation , 2016 .

[31]  Susanne Bødker,et al.  When second wave HCI meets third wave challenges , 2006, NordiCHI '06.

[32]  Pieter Jan Stappers,et al.  Co-creation and the new landscapes of design , 2008 .

[33]  Christopher Frauenberger,et al.  Designing Smart Objects with Autistic Children: Four Design Exposès , 2016, CHI.

[34]  Pankaj Doke,et al.  Multidisciplinary Team Dynamics in Service Design- The Facilitating Role of Pattern Language , 2014, IHCI.

[35]  Lakshmi Goel,et al.  vCRM: virtual customer relationship management , 2007, DATB.

[36]  Pelle Ehn,et al.  Work-oriented design of computer artifacts , 1989 .

[37]  Daniela Petrelli,et al.  Voices from the War: Design as a Means of Understanding the Experience of Visiting Heritage , 2016, CHI.

[38]  C. Prahalad,et al.  Co-creation experiences: The next practice in value creation , 2004 .

[39]  Margot Brereton,et al.  Design insights into embedding virtual reality content into life skills training for people with intellectual disability , 2016, OZCHI.

[40]  Ben Kirman,et al.  "After All the Time I Put Into This": Co-Creation and the End-of-life of Social Network Games , 2015, CHI PLAY.

[41]  Bert Bongers,et al.  Interactive kaleidoscope: audience participation study , 2011, OZCHI.

[42]  Hugo Fuks,et al.  Landmark identification with wearables for supporting spatial awareness by blind persons , 2015, UbiComp.

[43]  Stephen Pryke,et al.  In Search of The Holy Grail: An Exploration of Value Co-Creation in Service Ecosystems Using Knowledge Network Analysis , 2018, ICISDM '18.

[44]  Hugo Fuks,et al.  Collaborative museums: an approach to co-design , 2012, CSCW.

[45]  Yvonne Rogers,et al.  Pass the iPad: collaborative creating and sharing in family groups , 2013, CHI.

[46]  Eoin Whelan,et al.  How to Create Public Value Through Open Data Driven Co-Creation: A Survey of the Literature , 2018, ICEGOV.

[47]  Rex Degnegaard,et al.  Co-creation, prevailing streams and a future design trajectory , 2014 .

[48]  Maria Wimmer,et al.  Social government: a concept supporting communities in co-creation and co-production of public services , 2015, DG.O.

[49]  Jonas Moll,et al.  The patient as service co-creator , 2010, PDC '10.

[50]  Tone Bratteteig,et al.  Unpacking the Notion of Participation in Participatory Design , 2016, Computer Supported Cooperative Work (CSCW).

[51]  Allison Druin,et al.  The role of children in the design of new technology , 2002 .

[52]  Christian Briggs,et al.  Bricks and clicks: participatory organizational design through microparticipation , 2008, PDC.

[53]  Miia Jaatinen,et al.  Design Choices Framework for Co-creation Projects , 2018 .

[54]  Mary Beth Rosson,et al.  Participatory design in community informatics , 2007 .

[55]  Helmut Schneider,et al.  New Product Diffusion: The Role of Sentiment Content , 2016, CPR.

[56]  T. Bovaird Beyond Engagement and Participation: User and Community Coproduction of Public Services , 2007 .

[57]  Jerry Watkins Social media, participatory design and cultural engagement , 2007, OZCHI '07.

[58]  Mary Beth Rosson,et al.  Enhancing community awareness of and participation in local heritage with a mobile application , 2014, CSCW.

[59]  Herbert Kubicek,et al.  Evaluating e-participation : frameworks, practice, evidence , 2016 .

[60]  Jari Juhani Jussila,et al.  Managing customer information and knowledge with social media in business-to-business companies , 2011, i-KNOW '11.

[61]  Vishanth Weerakkody,et al.  Participatory budgeting: the case for engaging citizens in local government decision making , 2018, DG.O.

[62]  Vittorio Scarano,et al.  A comprehensive architecture to support open data access, co-creation, and dissemination , 2018, DG.O.

[63]  C. Ansell,et al.  Collaborative Governance in Theory and Practice , 2007 .

[64]  Margot Brereton,et al.  Co-creating an enabling reading environment for and with Namibian children , 2016, PDC.

[65]  Soojin Jun,et al.  Logue: Unitizing Interactive Fictions for Co-creation , 2017, Conference on Designing Interactive Systems.

[66]  Elisa Rubegni,et al.  How to Design a Digital Storytelling Authoring Tool for Developing Pre-Reading and Pre-Writing Skills , 2018, CHI.

[67]  Pirita Ihamäki,et al.  Digital Natives and Cardboard Cubes: Co-Creating a Physical Play(ful) Ideation Tool with Preschool Children , 2017, IDC.

[68]  Hugo Fuks,et al.  Prototyping Wearables for Supporting Cognitive Mapping by the Blind: Lessons from Co-Creation Workshops , 2015, WearSys@MobiSys.

[69]  E. Mumford Values, Technology and Work , 1981, Sijthoff & Noordhoff Series on Information Systems.

[70]  Jerry Andriessen,et al.  Protection and preservation of campania cultural heritage engaging local communities via the use of open data , 2018, DG.O.

[71]  Meng Wang,et al.  Empowering Families Facing English Literacy Challenges to Jointly Engage in Computer Programming , 2018, CHI.