Knowledge based facilities management

Purpose – Facilities management has inherited the understanding of how organisations work as value creators from various management models such as Porter's, where value is created through “primary” and “support” activities. The gap between the aspiration of strategic relevance and reality has prompted the facilities management profession to begin to address the question of whether facilities management is a legitimate discipline with attendant theories, research and practice. This paper attempts to bring an alternative theoretical perspective to such aspirations.Design/methodology/approach – Facilities management arrangements and their value as a key organisational competence are outlined. Finally knowledge‐based functional competency is described that encapsulates the new perspective.Findings – The paper provides an alternative perspective that will facilitate its acceptance as a strategically placed corporate function. A new knowledge‐based legitimisation for facilities management is proposed, marking a...

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