Mapping flows - An analysis of the information flows within the integrated supply chain

Information sharing is an important factor for cooperating within an integrated supply chain. This paper presents a methodology for mapping information flows in an integrated supply chain and a case study, using the mapping methodology, from two Swedish multinational organizations. Eight cases where used in a retro perspective way to map, describe and analyze the information flow, which supports the physical material flow, from receiving an order to the point of delivery. This paper also describes two types of information flows: Direct information and indirect information. The case study presented in this paper focus on the direct information. The present study indicates the importance of an integrated, updated and smoothly operating information system. The complexity and the performance of the information flow and the physical material flow within each case where also analyzed from three main perspectives: 1) the right information, 2) at the right time, 3) to the right place. Over 30 semi-structured interviews have been made to map and describe the information and physical material flow. Key personnel involved in the process from order to point of delivery where interviewed. One conclusion of the study is that three types of disturbances was domination the cases: 1) Procedures to handle changes in an order from a customer, 2) lack of information within the internal supply chain, and 3) Procedures to handle information about delays in internal production or wrong material delivered.

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