E-learning evaluation in Malaysiasn public sector from the pedagogical perspective: Towards e-learning effectiveness

E-learning has emerged as an attractive alternative for the delivery of teaching and learning/ training. Nevertheless, most e-learning focused more on technical issues whereby the pedagogical perspective is not given much emphasis. The lack of emphasis on pedagogical perspective will affect the quality and effectiveness of e-learning. The purpose of this paper is to evaluate the effectiveness of e-learning in the public sector from the pedagogical perspectives and to identify the evaluation criteria which contribute to the effectiveness of e-learning. This paper attempts to develop a model for evaluating e-learning in the public sector. Mixed methods was chosen as the data collection technique. Quantitative data was gathered from the questionnaires, whereas qualitative data was gathered from interviews and case study. The overall findings showed that e-Training is effective from pedagogical perspectives, whereas EPSA is moderately effective. The results also showed that eleven evaluation criteria contributes to e-learning effectiveness namely individual motivation & attitude, individual learning style, theory-objective-learning outcome & knowledge transfer, interactivity & content, structure design, interface design, multimedia design, instruction and help, learner-facilitator interaction, learner-learner interaction, and learner-content interaction. An ‘E-learning Evaluation Model’ was also developed which comprised of 4 dimensions namely individual, learning, content and interaction.