Are all students 'hard to reach' in a digital higher education (H.E.) context?

Students entering Higher Education (HE) have high levels of digital capability built on the need to be socially-connected; they should be 'easy to reach’ if thinking about connectivity underpinning the digital age. Yet findings based on commissioned work exploring digital capability and teaching excellence (Austen et al , 2016) indicate that student appraisals of this relationship relate to the logistical benefits of technology rather than to the development of capabilities for professional practice, i.e. the multi-faceted set of academic and information-retrieval skills. Our study highlights a pedagogical challenge in needing to re-frame digital capability for all learners new to HE as this 'hard to reach' phenomenon is maintained by a student focus on technological hygiene factors rather than supported risk-taking.