Managing Tacit Knowledge to Improve Software Processes

In general, software process improvement entails significant benefits such as increased software product quality, decreased time and development cost, and decreased risks. To obtain these, organizations must apply knowledge management because the identification of new knowledge is considered key to success when improving software processes. Existing knowledge is, however, difficult to find, and when found, it is often difficult to reuse in practice. This is due to the fact that a considerable part of the knowledge that is useful for executing software processes is tacit and not all of it can be captured and made explicit. The purpose of this chapter is to present a framework for software process improvement based on the enrichment of organizational knowledge by means of the acquisition of tacit knowledge from individuals working in different teams and environments. The framework includes the specification of roles, processes, and tools, and is based on a process asset library and the introduction of configuration and change management mechanisms. Alberto Heredia Carlos III University of Madrid, Spain Javier García-Guzmán Carlos III University of Madrid, Spain Fuensanta Medina-Domínguez Carlos III University of Madrid, Spain Arturo Mora-Soto Carlos III University of Madrid, Spain