The benchmarking of airport performance

This paper examines how benchmarking is being used by airport managers as a means of internal performance comparison and improvement. Drawing on interviews with airport managers and a questionnaire survey of the world's top 200 busiest passenger airports, the paper discusses the nature, prevalence and consequences of current benchmarking practices in airports. The authors also include a review of the literature on airport benchmarking and a discussion of the characteristics and relevance of Best Practice Benchmarking.

[1]  John Child,et al.  Strategic Responses of Multinational Corporations to Environmental Demands , 1997 .

[2]  C Corcoran,et al.  GLOBAL AIRPORT MONITOR , 2003 .

[3]  M. Zairi.  Benchmarking for Best Practice: Continuous Learning Through Sustainable Innovation , 1996 .

[4]  Peter Morris,et al.  COMPETITION HOTS UP FOR TOP AIRPORT RATINGS. , 2000 .

[5]  Robert Caves,et al.  Strategic airport planning , 1999 .

[6]  Rigas Doganis,et al.  The Airport Business , 1992 .

[7]  Danny Samson,et al.  BENCHMARKING AS A MIXED METAPHOR: DISENTANGLING ASSUMPTIONS OF COMPETITION AND COLLABORATION* , 1997 .

[8]  R. Camp.  Business process benchmarking : finding and implementing best practices , 1995 .

[9]  M. Baucus.  Transportation Research Board , 1982 .

[10]  Robert C. Camp,et al.  Benchmarking: The Search for Industry Best Practices That Lead to Superior Performance , 1989 .

[11]  Robert E. Caves,et al.  Airport Design and Operation , 2000 .

[12]  Michael J. Spendolini,et al.  The Benchmarking Book , 1992 .

[13]  Graham Francis,et al.  Airport Regulation: Reflecting on the Lessons from BAA plc , 2001 .

[14]  Matthew Hinton,et al.  Best practice benchmarking: a route to competitiveness? , 1999 .

[15]  Anne Graham,et al.  AIRPORT MANAGEMENT: THE ROLE OF PERFORMANCE INDICATORS , 1987 .

[16]  Matthew Hinton,et al.  Identifying Best Practice in Benchmarking , 2000 .

[17]  Graham Francis,et al.  Traditional Airport Performance Indicators: A Critical Perspective , 2000 .