On the Social Organization of Space and the Design of Electronic Landscapes

This paper reports on-going work in the eSCAPE Project (Esprit Long Term Research Project 25377) directed to the research and development of electronic landscapes for public use. Our concern here is to elucidate a sociologically informed approach towards the design of electronic landscapes or ‘virtual worlds’. We suggest and demonstrate through ethnographic studies of virtual technologies at a multimedia art museum and information technology trade show that members sense of ‘space’ is produced through social practices tied to the accomplishment of activities occurring ‘within’ the locations their actions are situated. Space, in other words, is socially constructed and shaped through members’ practices for accomplishing situated activities. We explicate, by practical examples, an approach to discovering social practices in and through which a sense of space is constructed and outline how such understandings may be used to formulate requirements for the design of electronic landscapes. In explicating our ethnographically informed approach, we outline how future technologies may be developed through the situated evaluation of experimental prototypes in public use.

[1]  Steve Benford,et al.  Staging a Public Poetry Performance in a Collaborative Virtual Environment , 1997, ECSCW.

[2]  Preben Holst Mogensen,et al.  Challenging Practice: an approach to Cooperative Analysis , 1994 .

[3]  Dan Shapiro,et al.  The limits of ethnography: combining social sciences for CSCW , 1994, CSCW '94.

[4]  Jonathan Grudin,et al.  Obstacles to User Involvement in Software Product Development, with Implications for CSCW , 1991, Int. J. Man Mach. Stud..

[5]  H. Garfinkel Studies in Ethnomethodology , 1968 .

[6]  Jesper Simonsen,et al.  Using ethnography in contextural design , 1997, CACM.

[7]  Andy Crabtree,et al.  Ethnography in Participatory Design , 1998 .

[8]  Dan Shapiro,et al.  Faltering from ethnography to design , 1992, CSCW '92.

[9]  John Bowers,et al.  Talk and embodiment in collaborative virtual environments , 1996, CHI.

[10]  Dave Randall,et al.  Situated Knowledge and the Virtual Science and Industry Museum: Problems in the Social-Technical Interface , 1997, Arch. Mus. Informatics.

[11]  Kaj Grønbæk,et al.  Toward a cooperative experimental system development approach , 1997 .

[12]  Steve Benford,et al.  Supporting Cooperative Work in Virtual Environments , 1994, Comput. J..

[13]  Dan Shapiro,et al.  Harmonious Working and CSCW: Computer Technology and Air Traffic Control , 1990 .

[14]  J. Hughes Virtual organisations and the customer : how 'virtual orgaisations' deal with 'real' customers , 1999 .

[15]  Lucy A. Suchman,et al.  Plans and Situated Actions: The Problem of Human-Machine Communication (Learning in Doing: Social, , 1987 .

[16]  Jonathan Grudin,et al.  Why CSCW Applications Fail: Problems in the Design and Evaluation of Organization of Organizational Interfaces. , 1988 .

[17]  Lucy Suchman Plans and situated actions: the problem of human-machine communication , 1987 .

[18]  A. Finkelstein Report of the Inquiry into the London Ambulance Service , 1993 .

[19]  H. Garfinkel Ethnomethodology's program , 2002 .

[20]  Tom Rodden,et al.  Moving out from the control room: ethnography in system design , 1994, CSCW '94.

[21]  Jonathan Trevor,et al.  Out of this world: an extensible session architecture for heterogeneous electronic landscapes , 1998, CSCW '98.