The Olympic Training Field for Planning Quality Library Services

Planning for customer-focused library services begins with looking at these services from the customer's viewpoint. With this focus as a guide, the preparation of goals and objectives needs to be a corporate response to a re-examination of the library's business, the library's customers, and what those customers consider to be of value. Determining what is of value to the customer will require ongoing data collection and evaluation of that data for interpretation into a relevant mission statement as well as roles, goals, and objectives. Just like the Olympic athletes, libraries may want to pursue the gold in terms of offering valued and quality services to ever-changing customers' needs.