Reengineering Health Care: The Complexities of Organizational Transformation

1. Introduction and Key Themes 2. Understanding Business Process Reengineering as Planned Organizational Transformation 3. Process Redesign and Changing Contexts of Health Care 4. Organizational Process Research: Research Style and Methods 5. Reengineering as Strategic Choice and Change 6. Patient Process Reengineering: Six Case Studies 7. Reengineering Organizational Form and Process: The Old Shapes the New 8. Limits to Organizational Transformation: Explaining Local Variation within a Change Programme 9. Dynamics of Programmed Transformation and Reproduction 10. Process-Based Organizations in the UK Public Services? Prospects for the Future

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