Model Based Identification and Measurement of Reorganization Potential in Public Administrations - the PICTURE-Approach

Public administrations are faced with a modernization and performance gap. On the one hand citizens and companies have increasing requirements. On the other hand the financial and human resources remain static or even decrease. In recent years public administrations tried to counteract with reengineering their business processes. However, it is observable that reengineering projects in public administrations have a too narrow focus as they concentrate on a small subset of their overall processes. In this paper we claim that significant progress in the identification and measurement of reorganization potential can only be achieved by including the majority of all administrational processes – the process landscape. Therefore, we propose a method architecture which is capable of two things: Firstly, it supports a distributed modeling process across a whole public administration in order to capture the process landscape. Secondly, it is able to estimate the reorganization potential within the process landscape based on an analysis model. A working example derived from a currently funded EU project is supplemented in order to demonstrate our approach and to make it more comprehensible to the reader.

[1]  Lars Algermissen.  Realigning Public Administrations with the Concept of Electronic Government: How to Prepare Process Oriented Reorganization Project , 2004 .

[2]  M. Hammer,et al.  REENGINEERING THE CORPORATION: A MANIFESTO FOR BUSINESS REVOLUTION , 1995 .

[3]  Jan Mendling,et al.  Yet Another Event-driven Process Chain - Modelling Workflow Patterns with yEPCs , 2005, Enterp. Model. Inf. Syst. Archit. Int. J. Concept. Model..

[4]  Otto Krickl,et al.  Business Redesign: Prozeßorientierte Organisationsgestaltung und Informationstechnologie , 1994 .

[5]  Walter Eversheim,et al.  Prozeßorientierte Unternehmensorganisation : Konzepte und Methoden zur Gestaltung schlanker Organisationen , 1995 .

[6]  Chris Marshall,et al.  Enterprise modeling with UML , 1999 .

[7]  M. Hammer,et al.  Reengineering the Corporation , 1993 .

[8]  Daniel Pfeiffer,et al.  A framework for comparing conceptual models , 2005, EMISA.

[9]  Dietrich Budäus,et al.  Die Rolle der Informations- und Kommunikationstechnologien im Modernisierungsprozeß öffentlicher Verwaltungen , 1999 .

[10]  Björn Niehaves,et al.  Experiences in Process-Oriented Reorganisation through Reference Modelling in Public Administrations - The Case Study Regio at KomM , 2005, ECIS.

[11]  Michael Hammer,et al.  Reengineering Work: Don’t Automate, Obliterate , 1990 .

[12]  Jörg Becker,et al.  Guidelines of Business Process Modeling , 2000, Business Process Management.

[13]  August-Wilhelm Scheer,et al.  ARIS - Business Process Modeling , 1998 .

[14]  Wolfgang Reisig,et al.  Petri Nets and Business Process Management , 2008 .

[15]  Björn Niehaves,et al.  Implementing eGovernment Strategies ¿ A procedural model for process oriented eGovernment projects , 2003 .

[16]  Thomas H. Davenport,et al.  Process Innovation: Reengineering Work Through Information Technology , 1992 .

[17]  Björn Niehaves,et al.  Identifikation von Best Practices durch Geschäftsprozessmodellierung in öffentlichen Verwaltungen , 2005, HMD Prax. Wirtsch..

[18]  Jeremy Millard.  Reorganisation of Government Back-Offices for Better Electronic Public Services , 2004, EGOV.

[19]  Björn Niehaves,et al.  Reorganizing Public Administrations - How to manage Process Oriented eGovernment Projects , 2004 .

[20]  F. Caeldries.  Reengineering the Corporation: A Manifesto for Business Revolution , 1994 .

[21]  Arie van Deursen,et al.  Domain-specific languages: an annotated bibliography , 2000, SIGP.

[22]  Steven Kelly,et al.  Defining Domain-Specific Modeling Languages: Collected Experiences , 2004 .

[23]  Michael J. Earl,et al.  The new and the old of business process redesign , 1994, J. Strateg. Inf. Syst..

[24]  Martin Bertram,et al.  Data modelling in the large , 1994, SGMD.