A Study of Knowledge Culture in the Consulting Industry

Purpose – The purpose of this paper is to identify the values that make up a knowledge‐friendly culture in the consulting industry, in which the implementation of in‐house knowledge management (KM) projects has positive performance outcomes.Design/methodology/approach – An exploratory analysis and a structural equation model were used on a sample of 100 knowledge workers (managers and internal KM project managers) in the consulting sector.Findings – The results of this study indicate that the values identified (trust, transparency, flexibility, collaboration, commitment, honesty and professionalism) bear a close positive relation to the success of the KM project implementation (innovation, employee satisfaction, capabilities, quality and productivity). These values are divided into three groups.Research limitations/implications – This research focuses on the consulting industry in Catalonia, Spain; further research will be required in order to apply the findings to other countries in the world.Practical i...

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