Effects of switching costs and benefits on user resistance in information systems project implementation: Roles of positive emotions and traditionality

User resistance is a significant cause of information systems (IS) project implementation failure. While previous research has proposed that perceived switching costs and benefits are primary antecedents of user resistance, the influence mechanism between them remains unexplored. This research examines how perceived switching costs and benefits influence user resistance in IS project implementation from individual emotions and traditional value perspectives. We select the potential users of a new IS project implementation as our sample and analyze the 256 valid questionnaires through structural equation modelling and hierarchical regression analysis. The results indicate that positive emotions play a partial mediating role in the relationship of perceived switching costs and benefits with user resistance. Additionally, user traditionality moderates the influences of perceived switching costs and benefits on user resistance. These findings also provide beneficial suggestions for managers to alleviate user resistance.

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