The Application of Fuzzy Cognitive Map in Soft System Methodology

Facing the issues of structural complexity, on which stakeholders have different views, has increasingly led to the use of Soft Systems Methodology (SSM) in solving managerial problems. Moreover, the weaknesses of this methodology in considering all point of views and ensuring the effectiveness of the proposed changes have provided the motivation for applying Fuzzy Cognitive Map (FCM) in SSM. Using FCM as a modeling tool makes it possible to combine the views of different experts and form group FCM (GFCM). GFCM has the potential to be applied as a useful decision support tool in the stage of offering recommendations and changes. The methodology proposed in this article is applied to ticketing system of Raja passenger train company. This system, influenced by various policies and views, is analyzed with the recommended methodology and then the solutions for developing the system are suggested in a prioritized manner.

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