论文信息 - J . Wang Performance Analysis of a Call Center with Interactive Voice Response Units - 字舞流文

J . Wang Performance Analysis of a Call Center with Interactive Voice Response Units

O. Hernández-Lerma | J. Júdice | F. Plastria | L. Escudero | F. Prieto | A. Weintraub | S. French | M. Goberna | J. Tejada | C. Romero | Justo | Carmen Herrero