A Comparison of Service Design Processes in Relevant International ITSM Models and Standards
暂无分享,去创建一个
[1] Dr B. C. Potgieter. Evidence that use of the ITIL framework is effective , 2004 .
[2] Ovsei Gelman,et al. The Case for Conceptual Research in Information Systems , 2008 .
[3] Mark W. Johnson,et al. Evolving standards for IT service management , 2007, IBM Syst. J..
[4] Alan Ganek,et al. An overview of IBM Service Management , 2007, IBM Syst. J..
[5] John Black,et al. An integration model for organizing IT service management , 2007, IBM Syst. J..
[6] Salvatore T. March,et al. Design and natural science research on information technology , 1995, Decis. Support Syst..
[7] Aileen Cater-Steel,et al. Transforming IT service management - the ITIL impact , 2006 .
[8] Walter Brenner,et al. A Service Model for the Development of Management Systems for IT-enabled Services , 2007, AMCIS.
[9] Aileen Cater-Steel,et al. Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study , 2009, Inf. Syst. Manag..
[10] Walter Brenner,et al. European Conference on Information Systems ( ECIS ) 2005 Service Oriented IT Management : Benefit , Cost and Success Factors , 2017 .
[11] Sue Conger,et al. An overview of IT service management , 2009, CACM.
[12] Paul Weist,et al. An AHP-based Decision Making Framework for IT Service Design , 2009 .
[13] Aileen Cater-Steel,et al. itSMF Australia 2011 Conference: Summary Report of ITSM Standards and Frameworks Survey , 2011 .