Modeling turnover intentions and their antecedents using the locus of control as a moderator: A case of customer service employees

The psychological model of organizational commitment (OC) has been extensively investigated in U.S. workers (Near, 1989), but less frequently applied in cross-personality studies. The investigation proposes a model of turnover intentions (TI) that uses locus of control (LOC) as a moderator. A causal model and a firm-specific sample were used to compare the different personality traits of LOC. Considered as a case study, this research surveyed a sample of professional and managerial personnel in a service-based commercial bank in Taiwan. The antecedent examined was perceived organizational support (POS); job satisfaction and OC were mediating constructs. Test results indicated a stronger influence of job satisfaction on TI and OC among those with an internal lOC than those with an external LOC. However, the influence of POS on job satisfaction and OC was stronger among externals than internals. Finally, the influence of OC on TI was similar in both internals and externals. The implications of these findings are discussed.

[1]  John P. Meyer,et al.  Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. , 2006 .

[2]  Randy K. Chiu,et al.  Dispositional traits and turnover intention: Examining the mediating role of job satisfaction and affective commitment , 2003 .

[3]  Debra J. Cohen,et al.  The relationship between organizational support, employee development, and organizational commitment: An empirical study , 2001 .

[4]  Christophe Boone,et al.  Research Note: CEO Locus of Control and Small Firm Performance , 2000 .

[5]  Viswanath Venkatesh,et al.  Why Don't Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior , 2000, MIS Q..

[6]  Carl P. Borchgrevink,et al.  Customer Service Employees’ Behavioral Intentions and Attitudes: An Examination of Construct Validity and a Path Model , 2000 .

[7]  R Abraham,et al.  The impact of emotional dissonance on organizational commitment and intention to turnover. , 1999, The Journal of psychology.

[8]  Laurie Larwood,et al.  Extending Latent Role and Psychological Contract Theories to Predict Intent to Turnover and Politics in Business Organizations , 1998 .

[9]  Yehuda Baruch,et al.  Alternative Models for Antecedents and Outcomes of Work Centrality and Job Satisfaction of High-Tech Personnel , 1997 .

[10]  Christophe Boone,et al.  Self-reports and CEO Locus of Control Research: A Note , 1997 .

[11]  Michael R. Mullen.  Diagnosing Measurement Equivalence in Cross-National Research , 1995 .

[12]  T. Barnett,et al.  Comparison of Alternative Response Formats for an Abbreviated Version of Rotter's Locus of Control Scale , 1995 .

[13]  Cary L. Cooper,et al.  Job Satisfaction, Mental Health, and Occupational Stress Among Senior Civil Servants , 1995 .

[14]  Larry Hatcher,et al.  A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling , 1994 .

[15]  A. Lewin,et al.  CEO Attitudes as Determinants of Organization Design: An Integrated Model , 1994 .

[16]  S. Wayne,et al.  Commitment and employee behavior: comparison of affective commitment and continuance commitment with perceived organizational support. , 1993, The Journal of applied psychology.

[17]  Bodo B. Schlegelmilch,et al.  Pre-Testing in Questionnaire Design: A Review of the Literature and Suggestions for Further Research , 1993 .

[18]  Leslie Krenl,et al.  The Moderating Effects of Locus of Control on Performance Incentives and Participation , 1992 .

[19]  Lois E. Tetrick,et al.  A Construct Validity Study of the Survey of Perceived Organizational Support , 1991 .

[20]  A. Kinicki,et al.  Developing and testing a model of survivor responses to layoffs , 1991 .

[21]  Tim Newton,et al.  The Moderating Effect of the Type A Behavior Pattern and Locus of Control upon the Relationship Between Change in Job Demands and Change in Psychological Strain , 1990 .

[22]  R. Eisenberger,et al.  Perceived Organizational Support and Employee Diligence, Commitment, and Innovation , 1990 .

[23]  Janet P. Near,et al.  Organizational Commitment Among Japanese and U.S. Workers , 1989 .

[24]  James C. Anderson,et al.  STRUCTURAL EQUATION MODELING IN PRACTICE: A REVIEW AND RECOMMENDED TWO-STEP APPROACH , 1988 .

[25]  Paul E. Spector,et al.  Relationships of organizational frustration with reported behavioural reactions: The moderating effect of locus of control , 1987 .

[26]  Fred Luthans,et al.  Organizational Commitment: Analysis of Antecedents , 1987 .

[27]  G. Blau.  Locus of control as a potential moderator of the turnover process , 1987 .

[28]  Joel Brockner,et al.  The moderating impact of sex on the equity–satisfaction relationship: A field study. , 1986 .

[29]  W. K. Schilit.  An Examination of Individual Differences as Moderators of Upward Influence Activity in Strategic Decisions , 1986 .

[30]  N. Aranya,et al.  Job Attitudes and Turnover Intentions Among Professionals in Different Work Settings , 1986 .

[31]  Larry J. Williams,et al.  Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equation methods. , 1986 .

[32]  H. W. Hennessey,et al.  The Role of Locus of Control in Leader Influence Behavior. , 1984 .

[33]  Robert T. Keller,et al.  The Role of Performance and Absenteeism in the Prediction of Turnover , 1984 .

[34]  Paul E. Spector.  Behavior in organizations as a function of employee's locus of control. , 1982 .

[35]  T. Atkinson,et al.  Background, Personality, Job Characteristics, and Satisfaction with Work in a National Sample , 1982 .

[36]  Allen C. Bluedorn.  A Unified Model of Turnover from Organizations , 1982 .

[37]  Y. Vardi,et al.  Locus of Control and Career Self-Management among Nonsupervisory Employees in Industrial Settings. , 1981 .

[38]  P. Bentler,et al.  Significance Tests and Goodness of Fit in the Analysis of Covariance Structures , 1980 .

[39]  L. Porter,et al.  The Measurement of Organizational Commitment. , 1979 .

[40]  C. O'Reilly.  Personality—job fit: Implications for individual attitudes and performance , 1977 .

[41]  Paul J. Andrisani,et al.  Internal-external control as contributor to and outcome of work experience. , 1976 .

[42]  Allen I. Kraut,et al.  Predicting turnover of employees from measured job attitudes , 1975 .

[43]  John W. Slocum,et al.  CONGRUENCE BETWEEN INDIVIDUAL NEEDS, ORGANIZATIONAL CLIMATE, JOB SATISFACTION AND PERFORMANCE1 , 1975 .

[44]  Gilbert A. Churchill,et al.  Measuring the Job Satisfaction of Industrial Salesmen , 1974 .

[45]  Charles N. Greene,et al.  Role ambiguity, locus of control, and work satisfaction. , 1974 .

[46]  J. Hackman,et al.  Development of the Job Diagnostic Survey , 1975 .

[47]  Lawrence A. Pervin,et al.  Performance and satisfaction as a function of individual-environment fit. , 1968 .

[48]  J. Rotter.  Generalized expectancies for internal versus external control of reinforcement. , 1966, Psychological monographs.