Diffusion of Information and Communication Technologies to Businesses

We survey the literature on the adoption and diffusion of information and communication technologies (ICT) in businesses. We identify two key dimensions that have been the focus of most of the literature. First, research can be categorized as focusing on ICT adoption costs or ICT adoption benefits. Second, research can be categorized as focusing on how adoption is influenced by either the internal organization of the firm or by the external environment. Major themes are highlighted as are opportunities for future research.

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